Customer

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Search Results for "Customer" (4679 articles)
The National Bank of Rwanda (BNR) has officially suspended the operations of Mobicash Rwanda Ltd for a period of three months. Courtesy
Law

Central bank suspends Mobicash over non-compliance

Thursday, January 29, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
IT students collaborate on solutions during a hackathon competition in Kigali on September 29, 2024. Photo by Craish Bahizi

How far can you go? Turn goals into results in 2026

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
WASAC Group has introduced a new system allowing customers to apply for water services through the IremboGov platform. Courtesy
Rwanda

WASAC moves water connection services online

Tuesday, January 27, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
BK Group CEO Uzziel Ndagijimana, BK CEO Diane Karusisi, Chairperson of the Board of Directors, Eugene Ubalijoro, celebrate at BK Legacy Gala Dinner on Friday, January 23. All photo by Craish BAHIZI
Featured

Featured: BK’s 60-year journey told through the voices of its clients

Sunday, January 25, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Simba Supermarket continues to set the pace in everyday retail by delivering quality products that meet the needs of modern households while remaining accessible and affordable. Courtesy
Featured

Why Simba Supermarket delivers global quality with everyday affordability

Thursday, January 22, 2026
The New Times
Technology

Rwanda bets on digital trust seal to grow tech exports

Saturday, January 17, 2026
RURA’s directive to make USSD short codes work across all mobile networks is a welcome and overdue intervention in Rwanda’s digital ecosystem.
Editorial

Ending the USSD maze is progress, but interoperability must be the destination

Friday, January 16, 2026
Henry Obike, Chief Innovation Officer at I&M Bank (Rwanda) Plc, speaks during a past meeting. Courtesy
Featured

I&M Bank launches "Twika na Banki Muhorana" campaign to drive digital banking

Tuesday, January 13, 2026