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A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
NCBA Bank Rwanda is supporting 10 children covering their school fees and providing essential learning materials in Musanze District. Courtesy
Featured

Education: NCBA Bank steps in to “change story” of Musanze children

Thursday, October 09, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
Flavia Umulisa, the Second Counsellor at Rwanda's Permanent Mission to the UN, delivers the national statement at the third Committee on Social, Humanitarian, and Cultural Issues during the 80th Session of the United Nations General Assembly.
Rwanda

Rwanda reaffirms commitment to human development, gender equality at UNGA

Monday, October 06, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
A woman receives her money during a transaction activity at Umurenge SACCO Kacyiru. File

Umurenge SACCOs in the age of mobile finance: Is mobile money adoption signalling a turning point?

Thursday, October 02, 2025
Rwanda is banking on embryo transfer technology to accelerate the introduction of Girolando cattle, a Brazilian-developed dairy breed. Courtesy
Agriculture

Govt turns to embryo transfer to spur Girolando cattle adoption

Tuesday, September 30, 2025
A tea farmer in Rulindo checks her phone to confirm if the payment from her cooperative has been received. Courtesy photos
Featured

Access to Finance Rwanda turns 15: Changing lives, driving an inclusive financial ecosystem, economy

Friday, September 26, 2025
The New Times
Rwanda

Rwandan official appointed chair of Commonwealth Women in Local Government Network

Wednesday, September 24, 2025
Bank of Kigali CEO Dr Diane Karusisi awards the winner of the men's Junior Individual Time Trial U23 on Tuesday, September 23. Photo Olivier Mugwiza
Featured

Bank of Kigali awards men’s Junior Time Trial individual winner at UCI world championships

Wednesday, September 24, 2025
South Africa midfielder Teboho Mokoena shouldn't have been on the pitch against Lesotho as he already had two yellow cards... Will this cost Bafana Bafana a World Cup place? Visionhaus/Getty Images
Football

SAFA 'not worried' about FIFA investigation into Bafana's Teboho Mokoena error

Monday, September 22, 2025