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A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Vuba Vuba staff pose for a photo as the company celebrate the Customer Service Week. Photos by Kellya Keza

Vuba Vuba celebrates Customer Service Week with focus on growth, reliability

Thursday, October 09, 2025
NCBA Bank Rwanda is supporting 10 children covering their school fees and providing essential learning materials in Musanze District. Courtesy
Featured

Education: NCBA Bank steps in to “change story” of Musanze children

Thursday, October 09, 2025
Minister of Agriculture and Animal Resources, Mark Cyubahiro Bagabe speaking at a session titled Cultivating Change Youth, Tech and the Future of Agriculture on Tuesday, October 7. Photos by Craish Bahizi.
Agriculture

Rwanda turns to machine learning and satellites to boost precision agriculture

Wednesday, October 08, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
Bank of Kigali officials and customers during the celebration of Customer Service Week. File

Customer service week: The roses, the selfies, and the reality check

Tuesday, October 07, 2025
Electric vehicles (EVs) are slowly making their mark on Rwanda’s automotive market. PHOTO BY CRAISH BAHIZI
Rwanda

What are the most affordable EV brands on Rwandan market?

Sunday, October 05, 2025
Paula Ingabire, the Minister of ICT and Innovation, addresses delegates at the launch. She said the CyberHub represents more than defence against cyber risks. Craish BAHIZI
Technology

Rwanda’s CyberHub marks new chapter in digital security, skills development

Thursday, October 02, 2025
Visitors tour a mini exhibition on Italian interior design in Kigali. The launch was marked by a three-day event held from September 27–30. Photos by Craish Bahizi
Featured

Featured: Kigali gets a touch of elegance: Italian Smart Living unveils exquisite interior designs

Thursday, October 02, 2025
The New Times
Rwanda

Taxi-moto riders decry faulty batteries at swap stations

Tuesday, September 30, 2025
Gasabo Intermediate Court has reopened the trial of Davis Manzi Sezisoni, founder of Billion Traders Ltd, and his wife, Sophie Akaliza, over alleged financial crimes linked to their online forex business.
Crime

Davis Manzi's forex trial reopened as court probes compensation claims

Monday, September 29, 2025