Customer-satisfaction

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Search Results for "Customer-satisfaction" (393 articles)
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Participants at BK Business Club, an exclusive engagement that brought together key corporate clients and partners of the Bank, on April 2, 2026, at Kigali Golf Resort & Villas (Dan Gatsinzi).
Featured

Businesses tap BK Open API to automate payments, track transactions in real time

Saturday, April 04, 2026
The deal comes as RwandaMotor introduced Deepal, an intelligent electric and hydrogen vehicle brand, into Rwanda’s automotive market.
Featured

Deepal smart EVs enter Rwanda with I&M Bank hassle-free financing

Friday, April 03, 2026
Kigali International Airport has been ranked the third best airport in Africa in the 2026 SKYTRAX World Airport Awards. Photo by Olivier Mugwiza
Infrastructure

Kigali International Airport ranks third best in Africa

Monday, March 23, 2026
EU Ambassador to Rwanda Belén Calvo Uyarra and Dr Loko Abraham, CEO of RMS, join participants for a group photo during the handover ceremony in Kigali on February 23
Featured

Featured: New distribution trucks to enhance Rwanda’s medical supply chain

Wednesday, February 25, 2026
Group Vivendi Africa (GVA Rwanda), the company behind Canalbox, officially launched Canalbox Business, a new range of fibre-based internet solutions in Kigali on Thursday, February 12. Photos by Craish BAHIZI
Featured

Canalbox rolls out ultra reliable internet to power Rwanda’s digital economy

Friday, February 13, 2026
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Riders of Spiro electric motorcycles have raised concerns about the new e-bikes. Photo by Emmanuel Dushimimana.
Rwanda

How serious are safety concerns around Spiro electric motorcycles?

Wednesday, November 12, 2025
Patients wait for medical services at a hospital in Kigali. Photo by Craish BAHIZI

The entitled customer or the misunderstood one?

Tuesday, November 11, 2025
Aquasantec International Ltd officials receive the award after earning third place in the “Beyond Sustainability” category at the Beyond Awards 2025. Courtesy
Featured

Aquasantec International named among Africa’s top sustainability leaders

Thursday, October 30, 2025
Local enterprises operate in dynamic, youthful markets where consumers are aspirational, digitally active, and brand aware. Courtesy

Stand out to scale up: Mastering growth and differentiation

Wednesday, October 29, 2025
Eric Rutabana, Equity Bank Rwanda’s Commercial Director, and Nenad Predrevac, Managing Director of Toyota Rwanda Ltd sign the agreement in Kigali on Monday, October 20. All photos by Craish BAHIZI
Featured

Equity Bank, Toyota Rwanda team up to ease vehicle ownership

Tuesday, October 21, 2025