Customer-care

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Search Results for "Customer-care" (1465 articles)
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Simba Supermarket continues to set the pace in everyday retail by delivering quality products that meet the needs of modern households while remaining accessible and affordable. Courtesy
Featured

Why Simba Supermarket delivers global quality with everyday affordability

Thursday, January 22, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Passengers wait for Horizon Express at Kigali Pele Stadium on December 23,
Rwanda

Christmas travel surge causes long delays at Kigali bus stations

Wednesday, December 24, 2025
Karera is the author of Forsaken for a Sake
Rwanda

“It ends with me”: How Mireille Karera turned private wounds into a pan-African healing movement

Tuesday, December 16, 2025
The New Times
Infrastructure

How Kigali's new public transport model will work

Sunday, November 30, 2025
The New Times
Health

Inside Masaka’s evolution into Kigali’s emerging medical hub

Friday, November 28, 2025