Customer-Trust

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Search Results for "Customer-Trust" (466 articles)
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
Kigali Convention Centre at Kimihurura. Photo by Sam Ngendahimana

The "single story" of Rwanda's rise

Thursday, July 02, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Ecofleet's buses that operate in public transport in Kigali. Courtesy
Editorial

Kigali’s bus reforms face their real test

Monday, June 29, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Louise Kanyonga, the newly appointed Chief Executive Officer of Zigama Credit and Savings Society (Zigama CSS). File
Business

What Louise Kanyonga’s appointment means for Zigama CSS

Friday, June 19, 2026
Emmanuel Hakilimati, a bartender on duty in a hotel bar in Kigali. Photo by Sam Ngendahimana

The loyalty myth: Are customers really loyal?

Monday, June 15, 2026
The newly published report shows that suspected digital fraud involving consumers in Rwanda fell from 2.7 per cent in 2024 to 1.6 per cent in 2025
Technology

Digital fraud in Rwanda declines below global average

Tuesday, June 09, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
Passengers at Nyabugogo taxi park. Photo by Craish Bahizi
Rwanda

'Don’t you remember me?': The gaslighting trick scammers use

Monday, June 08, 2026
RwandAir resumed flights on June 1 after almost three months of suspension due to security concerns linked to the conflict involving Iran, Israel and the United States. Courtesy
Editorial

RwandAir’s return to the Gulf is welcome, but exporters must rebuild smarter

Friday, June 05, 2026
Bank officials and customers officially open Equity Bank Rwanda's Nyamirambo branch.
Featured

Equity Bank’s new Nyamirambo branch widens access to finance as lender expands

Thursday, June 04, 2026