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Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
Minister of Education Joseph Nsengimana launches exams on Tuesday, July 7. A total of 277,452 candidates on Tuesday, July 7, began the 2025-26 Primary Leaving Examinations (PLE). Courtesy
Editorial

Parents hold the key to national exam success

Wednesday, July 08, 2026
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
Minister in charge of Emergency Management, Maj. Gen. (Rtd) Albert Murasira touring the exhibition by refugee youth doing agribusiness in Mugombwa camp
Rwanda

How 15,000 refugee households will become self-reliant by 2030

Monday, July 06, 2026
Students sit in one of the new classrooms handed over by the RDF, RNP and local governments authorities. Photo credit, Gasabo District.
Education

Gasabo school gets new classrooms as part of liberation celebrations

Saturday, July 04, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
An identity card used before the 1994 Genocide against the Tutsi to indicate the ethnic identity of Rwandans. The historical documentation project at the Commune Rouge Genocide Memorial is nearing completion
Editorial

Preserving the truth about Genocide cannot wait

Wednesday, July 01, 2026
Airtel Rwanda and Airtel Money Rwanda management and staff lay wreaths in honour of victims of the Genocide against the Tutsi at Nyanza Genocide Memorial, where more than 31,000 victims are laid to rest.
Kwibuka

Airtel donates cows to help Genocide survivors rebuild livelihoods in Nyanza

Sunday, June 28, 2026
Some of the newly completed units at Bumbogo housing project.
Housing

Law on homeowners' associations in the offing - officials

Sunday, June 28, 2026
AFC-M23 movement, has condemned the reported bombing of Hôpital Général de Minembwe in South Kivu province by coalition forces aligned with Kinshasa.
Africa

DR Congo army blamed for drone attack on Minembwe hospital

Thursday, June 25, 2026
Panelists engage in a discussion at the meeting.
Women

Why access to finance remains critical for women farmers

Thursday, June 25, 2026
The additional funding aimed at enhancing ongoing welfare programmes that promote survivors’ well-being and living conditions was highlighted on Thursday, June 18. Courtesy
Kwibuka

Budget for Genocide survivors’ support rises by nealry Rwf3bn

Friday, June 19, 2026