Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2605 articles)
Officials pose for a photo at the launch of the Equity Ikimina Account in Huye District on Friday, December 12
Featured

How Equity Ikimina Account is formalising collective saving for inclusive growth

Monday, December 15, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The New Times
Business

How online shoppers are safeguarded under new law

Sunday, December 07, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
Featured

BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Government officials gather for a group photo during the launch of eKash in Kigali on Friday, December 5. Photos by Craish Bahizi
Technology

Rwanda rolls out system ending fragmented digital payments

Friday, December 05, 2025
Attendees pose for a group photo at the launch of “K’avance,” an innovative overdraft service that allows users to complete essential mobile money transactions even when their wallet balance is low, on December 3. Courtesy
Featured

MoMo Rwanda launches ‘K’avance’ overdraft to keep your transactions moving

Wednesday, December 03, 2025
Officials pose for a photo with graduates during the sixth graduation ceremony of the Rwanda Academy of Finance, held in Kigali on Monday, December 1. Courtesy
Featured

RAF graduates over 500 as Rwanda accelerates drive to become regional financial hub

Tuesday, December 02, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
The New Times
Economy

RwandAir flights to Zanzibar a ‘boost to regional business, leisure industry

Monday, December 01, 2025
President Paul Kagame speaking at the Inclusive Fintech Forum 2025 on February 27 in Kigali. Photo by Dan Gatsinzi

Is Rwanda ready to become Africa’s FinTech center of gravity?

Monday, December 01, 2025
The New Times
Infrastructure

How Kigali's new public transport model will work

Sunday, November 30, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025