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Search Results for "Customer-experience" (1173 articles)
Local riders and foreign cyclists train on the routes to be used during the 2025 UCI Road World Championships in Kigali, on Sunday, September 14. Olivier Mugwiza
Business

Kigali traders eye opportunities as UCI nears kick-off

Tuesday, September 16, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
A table set to host customers at a hotel in Kigali. Sam Ngendahimana

Anticipating guests’ needs: The hallmark of excellent service

Sunday, September 07, 2025
A barista on duty at Marriot Hotel

Five quick wins to improve service in any business

Thursday, September 04, 2025
Rwanda Development Board CEO Jean-Guy Afrika addresses hospitality stakeholders on the Tourism Operating License (TOL), as Irène Murerwa, Chief Tourism Officer looks on, during a meeting in Kigali on August 20. Photo by Emmanuel Ntirenganya
Tourism

RDB boss talks stricter tourism standards amid renewed inspections

Wednesday, August 20, 2025
MTN Rwanda Chief Executive Officer Monzer Ali and other officials at the launch of the campaign, branded Tunga Taci na MTN, launched on Tuesday, August 19, at MTN headquarters. Titus Manzi
Featured

MTN Rwanda, Yellow launch smartphone financing scheme ‘Tunga Taci na MTN’

Wednesday, August 20, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025
Godfrey Kabera, Minister of State for National Treasury in the Ministry of Finance and Economic Planning delivers his remarks during the event.
Finance

Rwanda, Zimbabwe join forces to unlock microfinance growth

Monday, August 18, 2025
Serge Atikossie, the newly appointed Bank of Africa Managing Director exchanges document with outgoing MD Vincent Istasse during the handover ceremony on Thursday,August 14. Craish BAHIZI
Featured

Press release: Bank of Africa – Rwanda appoints new managing director to spearhead growth, innovation

Monday, August 18, 2025
Bank of Kigali (BK) has set up a fully functional branch at this year’s Rwanda International Trade Fair, taking place at the expo grounds in Gikondo from July 29 to August 17.
Featured

Bank of Kigali sets up full service branch at expo

Sunday, August 10, 2025
NCBA Bank Rwanda officials and senior delegates pose for a group photo during the opening ceremony on Friday, August 8.  NCBA Bank Rwanda is currently present in Kigali with four branches and in other districts of Musanze, Nyagatare, Rubavu, and Kayonza.
Featured

NCBA Bank Rwanda expands footprint to Western Province with new Rubavu branch

Sunday, August 10, 2025