Service-Excellence

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Search Results for "Service-Excellence" (660 articles)
Bank of Kigali Plc has once again secured Payment Card Industry Data Security Standard (PCI DSS) v4.0.1 recertification
Featured

Bank of Kigali leads Rwanda in card security with PCI DSS recertification

Tuesday, August 26, 2025
The Pinnacle Kigali Hotel is located at Rebero in Kicukiro District. Courtesy
Tourism

A premium pinnacle point where the sun sets and Kigali basks in glorious colour

Friday, August 22, 2025
Château Le Marara Hotel that was recently closed in Karongi, due to not complying with the minimum standards. Courtesy
Editorial

Hospitality operations without licence? No!

Friday, August 22, 2025
Passengers board RwandAir plane at Kigali International Airport. RwandAir wants to double its passenger numbers from just over 1 million in 2023-2024 to more than 2.1 million by 2028-2029.
Aviation

Inside plans to double RwandAir passengers

Friday, August 22, 2025
Clare Akamanzi, CEO of NBA Africa, during an interview with The New Times in Kigali on August 1, 2025. She spoke about sports, leadership, and breaking barriers across the continent. Photo by Willy Mucyo.
Basketball

Akamanzi on sports, leadership and breaking boundaries

Monday, August 18, 2025
Edward Kadozi, the Director General of the Higher Education Council (HEC), speaks to The New Times in Kigali on August 6. Photos by Titus Manzi
Editorial

Closing the gap between academia and industry in Rwanda

Tuesday, August 12, 2025
Edward Kadozi, the Director General of the Higher Education Council (HEC), speaks to The New Times in Kigali on August 6. Photos by Titus Manzi
Education

HEC boss talks reforms poised to position Rwanda as higher education hub

Sunday, August 10, 2025
Daniel Generation School (DGS), a new Christian-based learning institution, will open on September 10 in Kagugu, Gasabo District. Photos by Craish Bahizi
Featured

Omega Church to open new Christian school

Thursday, August 07, 2025
Recently, a dispute between wedding organisers and Château Le Marara, a hotel in Karongi District, reignited public debate over consumer rights and the challenges faced by individuals seeking redress for poor service.
Law

What happens when breach of service delivery occurs?

Thursday, July 24, 2025
Rwandan Defence Force Spokesperson, Brig Gen Ronald Rwivanga.
Editorial

Rwanda’s ambitious future depends on value-driven youth

Wednesday, July 23, 2025
A Rwandan publicly shared concerns about delays in registering a mortgage at RDB. In response, RDB admitted the problem and explained the steps they are taking to fix it due to high demand.
Editorial

Upholding service excellence through accountability and communication

Monday, July 21, 2025
Antoine Sebera, Chief Executive Officer of the Rwanda Information Society Authority (RISA)
Technology

New RISA boss to champion AI integration, cyber security

Saturday, July 19, 2025