Customer-engagement

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Search Results for "Customer-engagement" (198 articles)
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
A billboard for advertorial purposes in Kigali. Courtesy

Lost in translation: How CEO–CMO misalignment hurts growth

Thursday, September 04, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025
Marketing is not just about visibility, it’s about value.  It’s not just about traffic, it’s about trust. Courtesy

Beyond the funnel: Rethinking marketing impact in a data-driven age

Thursday, August 07, 2025
Today, a product is more than its function. It’s a symbol, a story, a mirror. A meal plan isn’t just food; it’s identity, wellness, and aspiration

When a product stops being just a product

Tuesday, August 05, 2025
Participants pose for a group photo during the networking and appreciation dinner held in Kigali on July 26, hosted by Be Forward in partnership with Kheri Group Limited.
Featured

Featured: Be Forward, Kheri Group give local car dealers competitive edge with new auction system

Tuesday, July 29, 2025
Many public institutions display signs like “Exit,” “Reception,” or “Customer Care” without Kinyarwanda translations, despite these being simple, non-technical terms, an issue that has no excuse.
Editorial

Let Kinyarwanda Lead the Way in Service Delivery

Thursday, July 24, 2025
Patience Mutesi, BPR Chief Executive Officer.
Featured

[FEATURED] BPR at 50: New loan products unveiled, commitment to financial inclusion reaffirmed

Monday, July 21, 2025
FDLR genocidaires, terrorists in DR Congo.

FDLR’s letter to Trump: When genocidaires find a stage

Wednesday, July 09, 2025
RSSB booth at the recently concluded Rwanda Convention in Dallas, Texas. All photos courtesy
Featured

PRESS RELEASE: SONARWA Life and Ejo Heza launch ‘Diaspora IWACU’ to empower Rwandans abroad to invest in their future

Tuesday, July 08, 2025
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses delegates during Rwanda Convention. Kayihura emphasised the importance of removing barriers for diaspora clients. 
Featured

FEATURED: I&M Bank heads to Dallas to join Rwandans in North America for 2025 Rwanda Convention

Wednesday, July 02, 2025
The newly launched campaign dubbed “Tugendane Loosely translated as Let’s walk together”  aimed at empowering visually impaired children through access to learning and mobility tools. 
Featured

FEATURED: Vivo Energy Rwanda launches online donation platform to support visually impaired children

Saturday, June 28, 2025