poor-service-delivery

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "poor-service-delivery" (789 articles)
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Participants during the four-day “Chapter-to-Chapter Learning” exchange program hosted by TI-Rwanda from August 25–28. Courtesy
Rwanda

African anti-corruption campaigners hail Rwanda's zero-tolerance policy

Thursday, August 28, 2025
Château Le Marara Hotel that was recently closed in Karongi, due to not complying with the minimum standards. Courtesy
Editorial

Hospitality operations without licence? No!

Friday, August 22, 2025
Godfrey Kabera, Minister of State for National Treasury in the Ministry of Finance and Economic Planning delivers his remarks during the event.
Finance

Rwanda, Zimbabwe join forces to unlock microfinance growth

Monday, August 18, 2025
The Minister of Local Government, Dominique Habimana hands over a certificate of completion to the best performer of the training
Security

Minister Habimana urges DASSOs to uphold discipline

Friday, August 15, 2025
Visitors touring the museum in Nyanza which preserves the legacy of King Mutara III Rudahigwa and Rwanda’s journey toward self-reliance. Photo by Craish Bahizi
Culture

King Rugabishabirenge’s legacy and stories in Rwanda’s self-reliance museum

Friday, August 01, 2025
The Rwanda Utilities Regulatory Authority (RURA) said on Thursday, July 31, that it summoned KT Rwanda Networks (KTRN) over internet disruptions in parts of the Southern and Western provinces.
Technology

RURA summons KTRN over internet service disruptions

Thursday, July 31, 2025
Recently, a dispute between wedding organisers and Château Le Marara, a hotel in Karongi District, reignited public debate over consumer rights and the challenges faced by individuals seeking redress for poor service.
Law

What happens when breach of service delivery occurs?

Thursday, July 24, 2025
Munini IDP Model Village in Nyaruguru District is part of Rwanda’s decentralisation efforts, launched to improve service delivery and bring government closer to citizens. file
Rwanda

What you need to know as Rwanda celebrates 25 years of decentralisation

Wednesday, July 23, 2025
The New Times
Technology

AI in healthcare: Why Rwanda should innovate and not just consume

Saturday, July 19, 2025
Rwanda Investigation Bureau (RIB) is reviewing a case filed by Château Le Marara hotel, accusing a customer of damaging its reputation and brand. Photo by IGIHE
Tourism

Château Le Marara accuses customer of blackmail, RIB launches review

Wednesday, July 16, 2025
The New Times

How nationwide OB-GYN skills dev’t is reducing maternal deaths

Wednesday, July 16, 2025