Customer-Trust

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Search Results for "Customer-Trust" (450 articles)
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
BK Group CEO Uzziel Ndagijimana, BK CEO Diane Karusisi, Chairperson of the Board of Directors, Eugene Ubalijoro, celebrate at BK Legacy Gala Dinner on Friday, January 23. All photo by Craish BAHIZI
Featured

Featured: BK’s 60-year journey told through the voices of its clients

Sunday, January 25, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Simba Supermarket continues to set the pace in everyday retail by delivering quality products that meet the needs of modern households while remaining accessible and affordable. Courtesy
Featured

Why Simba Supermarket delivers global quality with everyday affordability

Thursday, January 22, 2026
The New Times
Technology

Rwanda bets on digital trust seal to grow tech exports

Saturday, January 17, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
SanlamAllianz Life Insurance Plc officials unveil Ako Kanya product in Kigali on Tuesday, December 16. Photos by Kellya Keza
Featured

SanlamAllianz Life Insurance launches ‘Ako Kanya’ USSD service to enable instant access to savings

Wednesday, December 17, 2025
Officials pose for a photo at the launch of the Equity Ikimina Account in Huye District on Friday, December 12
Featured

How Equity Ikimina Account is formalising collective saving for inclusive growth

Monday, December 15, 2025
Jean Bosco Rukundo, Head of Financial Reporting at Bank of Kigali, poses with the award.
Featured

PRESS RELEASE: Setting the standard: Bank of Kigali wins FiRe Award for transparency and reporting

Tuesday, December 09, 2025
Screenshot
Featured

BPR Bank Rwanda Plc Wins “Bank of the Year – Rwanda” 2025

Friday, December 05, 2025