customer-experience

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Search Results for "customer-experience" (1179 articles)
The new kit, each valued at over Rwf1.45 million, is designed to detect faulty meters, prevent overcharging or undercharging, and strengthen trust in rural water services. Photos by Craish BAHIZI
Featured

Featured: New meter test kits to improve rural water billing, cut losses

Thursday, February 12, 2026
Maurice Toroitich, the Managing Director of NCBA Bank Rwanda and Chantal Kagame, the CEO of Mobile Money Rwanda during the launch of the new parternship in Kigali. Courtesy
Featured

MoKash rolls out lock savings, loan top up features

Wednesday, February 11, 2026
Fred Swaniker, founder and CEO of Sand Technologies.
Technology

Between Fear and Opportunity: How AI is reshaping the workplace

Wednesday, February 11, 2026
Maurice Toroitich, the Managing Director of NCBA Bank Rwanda and Chantal Kagame, the CEO of Mobile Money Rwanda during the launch of the new parternship in Kigali. Courtesy
Featured

Featured: MoKash rolls out lock savings, loan top up features

Tuesday, February 10, 2026
Old women during physical exercise in a gym in Kigali during Grandma club. File

Women’s health: Your body does not follow your age plan

Friday, February 06, 2026
A view of Kimironko market.
Business

Kimironko traders seek clarity on rent structure for modern market

Wednesday, February 04, 2026
Verena Ruzibuka, Country Director of Heifer International Rwanda hands over a cheque to one of the winners. Heifer International Rwanda has officially launched the 2026 AYuTE Challenge Rwanda. Courtesy
Featured

Press release: Heifer Rwanda launches 2026 AYuTE challenge with Rwf65m for youth-led Agritech solutions

Tuesday, February 03, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
IT students collaborate on solutions during a hackathon competition in Kigali on September 29, 2024. Photo by Craish Bahizi

How far can you go? Turn goals into results in 2026

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026