customer-experience

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Search Results for "customer-experience" (1211 articles)
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Accommodation demand has surged in Kigali ahead of the Africa CEO Forum, with hotels and short-term rentals reporting increased bookings as delegates prepare to arrive. PHOTO BY Dan Gatsinzi.
Tourism

Africa CEO Forum drives accommodation demand across Kigali

Monday, April 27, 2026
According to the writer, customers are not just buying what they see. They are buying what they believe they will experience. Photo by Sam Ngendahimana

Not all that glitters is gold: When service doesn’t match the story

Thursday, April 23, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Some clients have lunch at a restaurant in Kigali. Sam Ngendahimana

Are you welcoming customers or waiting for them to prove they matter?

Monday, April 20, 2026
Ecobank Rwanda Plc staff and Management observe a moment of silence in honour of victims of the 1994 Genocide against the Tutsi at the Kigali Genocide Memorial. Courtesy
Kwibuka

Ecobank staff honour Genocide victims, take a stand against distortion

Friday, April 17, 2026
The deal comes as RwandaMotor introduced Deepal, an intelligent electric and hydrogen vehicle brand, into Rwanda’s automotive market.
Featured

Deepal smart EVs enter Rwanda with I&M Bank hassle-free financing

Friday, April 03, 2026
 GTBank Managing Director Yusuf Ayokunle and Blaise Gasambira, the Chief Executive Officer of RSwitch during the official launch of eKash payment system in Kigali on March 30. Photos by Emmanuel Dushimimana
Featured

GTBank goes fully interoperable with eKash, exits bilateral payment systems  

Thursday, April 02, 2026
Hanlink Motors Rwanda, officially launched its new range of trucks and a modern showroom on March 27. Photos by Olivier Mugwiza
Featured

Hanlink Motors launches new trucks 'to power' Rwanda’s key industries

Wednesday, April 01, 2026
Female students during an electrical installation exercise in Musanze Polytechnic. This year’s International Women’s Month theme, is “Give to Gain.” Photo by Sam Ngendahimana

The cost of being everything

Sunday, March 29, 2026
University of Technology and Arts of Byumba Vice Chancellor, Father Gilbert Munana and I&M Bank Rwanda CEO Benjamin Mutimura sign a new partnership on Wednesday March 25. Courtesy
Featured

I&M Bank teams up with UTAB to uplift campus life, students and teacher welfare

Saturday, March 28, 2026
The New Times

Rwanda’s youth are creating jobs – the next challenge is quality and formalisation

Wednesday, March 25, 2026