Customer-engagement

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Search Results for "Customer-engagement" (183 articles)
Officers demonstrate firefighting techniques during a drill aimed at practicing proper evacuation procedures and improving response coordination. Courtesy
Featured

I&M Bank conducts annual fire drill to strengthen workplace safety

Saturday, October 18, 2025
BPR Bank Rwanda Managing Director Patience Mutesi (c) interacts with customers and officials during the celebration of Customer Excellence Week. Courtesy.
Featured

Press release: BPR Bank celebrates Customer Excellence Week under theme “Mission Possible”

Tuesday, October 14, 2025
I&M Bank Rwanda officials and staff pose for a group photo.
Featured

I&M Bank Rwanda concludes Customer Service Week with week-long engagement, community impact

Monday, October 13, 2025
Anita Umuhire, the Chief Financial Officer of Bank of Kigali, cuts a cake with BK customers during the Customer Service Week celebration at the headquarters on Friday, October 10. All photos by Craish Bahizi
Featured

Customer Service Week: Bank of Kigali reaffirms commitment to customer-centric banking

Saturday, October 11, 2025
Bank staff and customers pose for a photo at the launch of Customer Service Week.
Featured

Bank of Africa - Rwanda 'walks the talk' during Customer Service Week

Friday, October 10, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
The New Times
Editorial

After UCI spotlight, Rwanda’s businesses enter their next big race

Tuesday, September 23, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
A billboard for advertorial purposes in Kigali. Courtesy

Lost in translation: How CEO–CMO misalignment hurts growth

Thursday, September 04, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025