Customer-engagement

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-engagement" (187 articles)
Workers on duty during demolition works to pave the way for the expansion of the Giporoso–Masaka road. Photo by Kellya Keza
Editorial

Giporoso-Masaka road upgrades a welcome boost but transparency in expropriation critical

Friday, October 31, 2025
Aquasantec International Ltd officials receive the award after earning third place in the “Beyond Sustainability” category at the Beyond Awards 2025. Courtesy
Featured

Aquasantec International named among Africa’s top sustainability leaders

Thursday, October 30, 2025
Local enterprises operate in dynamic, youthful markets where consumers are aspirational, digitally active, and brand aware. Courtesy

Stand out to scale up: Mastering growth and differentiation

Wednesday, October 29, 2025
Some experts pose for a photo after their presentations on a theme 'AI Enabled Telco Charting the Course from Telco to Techco” at Mobile World Congress in Kigali on October 23. From fast to smart — and now, to self-thinking. The telco-to-techco shift is rewriting what machines can be,” experts said at MWC Kigali 2025. Photo by Dan Gatsinzi
Technology

How manufacturers are shaping the next phase of telecom

Tuesday, October 28, 2025
Officers demonstrate firefighting techniques during a drill aimed at practicing proper evacuation procedures and improving response coordination. Courtesy
Featured

I&M Bank conducts annual fire drill to strengthen workplace safety

Saturday, October 18, 2025
BPR Bank Rwanda Managing Director Patience Mutesi (c) interacts with customers and officials during the celebration of Customer Excellence Week. Courtesy.
Featured

Press release: BPR Bank celebrates Customer Excellence Week under theme “Mission Possible”

Tuesday, October 14, 2025
I&M Bank Rwanda officials and staff pose for a group photo.
Featured

I&M Bank Rwanda concludes Customer Service Week with week-long engagement, community impact

Monday, October 13, 2025
Anita Umuhire, the Chief Financial Officer of Bank of Kigali, cuts a cake with BK customers during the Customer Service Week celebration at the headquarters on Friday, October 10. All photos by Craish Bahizi
Featured

Customer Service Week: Bank of Kigali reaffirms commitment to customer-centric banking

Saturday, October 11, 2025
Bank staff and customers pose for a photo at the launch of Customer Service Week.
Featured

Bank of Africa - Rwanda 'walks the talk' during Customer Service Week

Friday, October 10, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025