Customer-engagement

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Search Results for "Customer-engagement" (206 articles)
University students interact during a teamwork exercise in Kigali. Photo by Craish Bahizi

Leadership begins before the workplace

Monday, February 23, 2026
The BPR Bank Rwanda's newly inaugurated Centre of Excellence designed to enhance staff skills, support customers, especially women and youth. Photos by Craish BAHIZI
Featured

BPR’s new Centre of Excellence to drive skills, innovation

Sunday, February 22, 2026
Emmanuel Ndayisaba, Executive Director of the National Council of Persons with Disabilities (NCPD) addresses participants during a High-Level Policy Dialogue to confront barriers keeping persons with disabilities on the margins of Rwanda’s financial system in Kigali on February 19. Photos by Craish BAHIZI
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Key players urge action to close financial inclusion gaps for persons with disabilities

Saturday, February 21, 2026
Teddy Mpinganzima Mugabo, Chief Executive Officer of the Rwanda Green Fund and Chief Executive Officer of I&M Bank Rwanda, Benjamin Mutimura, during the signing ceremony in Kigali on February 17. Photo by Craish Bahizi
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I&M Bank, Rwanda Green Fund partner to drive agritech SMEs’ growth

Wednesday, February 18, 2026
Officials and participants pose for a group photo at the event in Kigali on Friday, February 13. Photos by Kellya Keza
Featured

Agribusiness customers hail BPR’s impact at appreciation event

Friday, February 13, 2026
Some shops are displaying fashions designed for St. Valentine’s Day celebrations.
Business

How businesses are gearing up for Valentine’s Day

Friday, February 13, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
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Building trust through customer experience

Wednesday, January 28, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
The New Times

Big marketing budgets, unclear results: Why leaders must refocus on what drives growth

Saturday, December 13, 2025
Vinay Dev, Managing Director of GlobX Rwanda, delivers his remarks during the country’s largest enterprise technology engagement event, held in Kigali on December 4. Photos by Olivie Mugwiza
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Nearly 1,000 gather as GlobX, Odoo host Rwanda’s largest enterprise tech event

Friday, December 05, 2025