Empathy-in-leadership

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Search Results for "Empathy-in-leadership" (136 articles)
At a toxic workplace, employees often panic the moment a senior manager appears.

If your workplace feels toxic, this might be why

Tuesday, May 26, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
A mother beastfeeds her baby during a campaign. In Rwanda, mothers exclusively breastfeed their infants during their first six months by 82.8 percent. Courtesy

Supporting mothers beyond celebration

Sunday, March 01, 2026
A collage of Karisimbi Cave Resort owner Aline Ishimwe speaks during a panel discussion at Umushyikirano on Friday, February 6, and some facilities of her resort in Musanze District.
Women

From stall to eco-resort: One woman empowering the next generation of entrepreneurs

Wednesday, February 11, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Rwanda Defence Force Engineer Contingent rehabilitates a residential house damaged by Hurricane Melissa in 2025, during the launch of a joint reconstruction project on Monday, January 19, in Montego
Editorial

RDF’s humanitarian act in Jamaica redefines conventional military service

Wednesday, January 21, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
Willy Mugenzi, the former journalist, the author of Cow for Peace, speaks to The New Times in Kigali. Photo by Emmanuel Dushimimana
Culture

Ex-journalist shines a light on role of cows in promoting reconciliation in new book

Friday, January 02, 2026
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The New Times
Rwanda

Prof. Geoffrey Rugege remembered as devoted scholar, mentor

Friday, December 05, 2025