Customer-engagement

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-engagement" (187 articles)
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
The New Times

Big marketing budgets, unclear results: Why leaders must refocus on what drives growth

Saturday, December 13, 2025
Vinay Dev, Managing Director of GlobX Rwanda, delivers his remarks during the country’s largest enterprise technology engagement event, held in Kigali on December 4. Photos by Olivie Mugwiza
Featured

Nearly 1,000 gather as GlobX, Odoo host Rwanda’s largest enterprise tech event

Friday, December 05, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
Featured

BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025
Officials and delegates pose for a photo following an evening that celebrated loyalty, shared prosperity, and the Bank’s ongoing role in Rwanda’s socio-economic development
Featured

Equity Bank hosts members’ gala highlighting impact, innovation

Friday, November 21, 2025
Workers during a consultative meeting in the office. Courtesy

The art of encouraging initiative

Wednesday, November 19, 2025
CIMERWA officials, stakeholders, and distributors pose for a group photo during the customer engagement meeting in Kigali on November 14. Photos by Craish Bahizi.
Featured

CIMERWA to increase production, make Rwanda “100% cement import-free”

Saturday, November 15, 2025
I&M Bank Rwanda Chief Executive Officer Benjamin Mutimura speaks during a panel discussion at a past event. Commenting on the results, he emphasised the importance of strategic clarity and stakeholder trust. Courtesy
Featured

I&M Bank surpasses Rwf 1 trillion in total assets, reports 46% profit surge

Friday, November 14, 2025
Equity Bank officials and clients pose for a group photo during the launch of the new Ndi Umunyamuryango campaign in Kigali on November 4. Photos by Craish Bahizi
Featured

Equity Bank pushes ‘Ndi Umunyamuryango’ drive to turn clients into members

Wednesday, November 05, 2025