Hospitality-Training

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Search Results for "Hospitality-Training" (576 articles)
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Vinay Dev, Managing Director of GlobX Rwanda, delivers his remarks during the country’s largest enterprise technology engagement event, held in Kigali on December 4. Photos by Olivie Mugwiza
Featured

Nearly 1,000 gather as GlobX, Odoo host Rwanda’s largest enterprise tech event

Friday, December 05, 2025
Diane Mukasahaha during an interview with The New Times at the Kigali Special Economic Zone in Masoro on November 28. Photo by Willy Mucyo
Women

The woman powering a new chapter in Rwanda’s textile industry

Wednesday, December 03, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025
RDB CEO Jean-Guy Afrika (3rd from right) poses for a photo with Atletico Madrid players after signing a partnership agreement earlier this year.
Tourism

Atlético Madrid officials say impressed by Rwanda’s tourism, sports sector

Monday, November 24, 2025
The meeting will be under the theme “30 Years after the Beijing Conference: The Contribution of Women in the Francophone World.” Photos by Olivier Mugwiza
International

Francophonie leaders meet in Kigali to advance women’s leadership

Monday, November 17, 2025
Delegates pose for a photo during the second EAPCCO–China ministerial dialogue held in Kigali on Wednesday, November 5.
Security

East African police forces, China eye deeper ties

Thursday, November 06, 2025
A hairdresser from Sudan who runs her business in Rwanda. Photo by Willy Mucyo

Can you handle the truth? Learning to love feedback before it’s too late

Monday, October 27, 2025
A waiter attends to a client at Portofino Hotel in Kigali. Photo by Sam Ngendahimana.

Service is everyone’s job: From the gate to the boardroom

Wednesday, October 22, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Cycling enthusiasts at the awarding ceremony during the conclusion of the 2025 UCI Road World Championship s on Sunday, September 28. Courtesy

The voice of the customer: Your free market research

Tuesday, September 30, 2025