Customer-satisfaction

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Search Results for "Customer-satisfaction" (386 articles)
Riders of Spiro electric motorcycles have raised concerns about the new e-bikes. Photo by Emmanuel Dushimimana.
Rwanda

How serious are safety concerns around Spiro electric motorcycles?

Wednesday, November 12, 2025
Patients wait for medical services at a hospital in Kigali. Photo by Craish BAHIZI

The entitled customer or the misunderstood one?

Tuesday, November 11, 2025
Aquasantec International Ltd officials receive the award after earning third place in the “Beyond Sustainability” category at the Beyond Awards 2025. Courtesy
Featured

Aquasantec International named among Africa’s top sustainability leaders

Thursday, October 30, 2025
Local enterprises operate in dynamic, youthful markets where consumers are aspirational, digitally active, and brand aware. Courtesy

Stand out to scale up: Mastering growth and differentiation

Wednesday, October 29, 2025
Eric Rutabana, Equity Bank Rwanda’s Commercial Director, and Nenad Predrevac, Managing Director of Toyota Rwanda Ltd sign the agreement in Kigali on Monday, October 20. All photos by Craish BAHIZI
Featured

Equity Bank, Toyota Rwanda team up to ease vehicle ownership

Tuesday, October 21, 2025
Rwanda Social Security Board (RSSB) officials inaugurate a new service centre in Gasabo District on October 9. Photos by Kellya Keza
Featured

RSSB unveils state-of-the-art service centre in Gasabo

Saturday, October 11, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Vuba Vuba staff pose for a photo as the company celebrate the Customer Service Week. Photos by Kellya Keza

Vuba Vuba celebrates Customer Service Week with focus on growth, reliability

Thursday, October 09, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
The Rwanda Development Board (RDB) has reminded all tourism and hospitality businesses to obtain an operating license.
Tourism

All tourism, hospitality businesses asked to get operating licence

Friday, July 25, 2025
WASAC Group CEO Omar Munyaneza speaks to journalists about the planned launch of prepaid smart water meter use pilot, shortly after responding to MPs' queries during PAC hearings, on June 26, 2025 (Emmanuel Ntirenganya)
Technology

Water utility to launch household ‘cash water’ system

Saturday, June 28, 2025