Customer-satisfaction

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Search Results for "Customer-satisfaction" (396 articles)
RwandAir has been recognised as the Best Cabin Service in Africa at the 2026 APEX Best Award. Courtesy
Aviation

RwandAir named Best Cabin Service in Africa

Friday, June 12, 2026
RwandAir resumed flights on June 1 after almost three months of suspension due to security concerns linked to the conflict involving Iran, Israel and the United States. File
Aviation

Exporters welcome resumption of RwandAir flights to Middle East

Wednesday, June 03, 2026
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Participants at BK Business Club, an exclusive engagement that brought together key corporate clients and partners of the Bank, on April 2, 2026, at Kigali Golf Resort & Villas (Dan Gatsinzi).
Featured

Businesses tap BK Open API to automate payments, track transactions in real time

Saturday, April 04, 2026
The deal comes as RwandaMotor introduced Deepal, an intelligent electric and hydrogen vehicle brand, into Rwanda’s automotive market.
Featured

Deepal smart EVs enter Rwanda with I&M Bank hassle-free financing

Friday, April 03, 2026
Kigali International Airport has been ranked the third best airport in Africa in the 2026 SKYTRAX World Airport Awards. Photo by Olivier Mugwiza
Infrastructure

Kigali International Airport ranks third best in Africa

Monday, March 23, 2026
EU Ambassador to Rwanda Belén Calvo Uyarra and Dr Loko Abraham, CEO of RMS, join participants for a group photo during the handover ceremony in Kigali on February 23
Featured

Featured: New distribution trucks to enhance Rwanda’s medical supply chain

Wednesday, February 25, 2026
Group Vivendi Africa (GVA Rwanda), the company behind Canalbox, officially launched Canalbox Business, a new range of fibre-based internet solutions in Kigali on Thursday, February 12. Photos by Craish BAHIZI
Featured

Canalbox rolls out ultra reliable internet to power Rwanda’s digital economy

Friday, February 13, 2026
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Riders of Spiro electric motorcycles have raised concerns about the new e-bikes. Photo by Emmanuel Dushimimana.
Rwanda

How serious are safety concerns around Spiro electric motorcycles?

Wednesday, November 12, 2025
Patients wait for medical services at a hospital in Kigali. Photo by Craish BAHIZI

The entitled customer or the misunderstood one?

Tuesday, November 11, 2025