Customer-Loyalty

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-Loyalty" (217 articles)
The milestone celebrates Simba’s 18-year journey of growth, quality, affordability and convenience.
Featured

Simba Supermarket marks 18 years of growth, quality and customer trust

Thursday, August 13, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Nature Apparel, Misozii and Fragile (FRA), three Kigali-based labels that are using clothing as a platform for storytelling
Fashion

How Kigali’s streetwear scene is redefining Rwandan fashion

Friday, June 26, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Emmanuel Hakilimati, a bartender on duty in a hotel bar in Kigali. Photo by Sam Ngendahimana

The loyalty myth: Are customers really loyal?

Monday, June 15, 2026
The government is tightening its tax oversight of the digital economy through new VAT collection rules that target foreign digital service providers
Technology

How new tax rules affect digital platforms

Thursday, June 11, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
Rwanda Fertilizer Company (RFC) recognized outstanding agrodealers for their strong performance, innovation, and commitment to serving farming communitiesat RFC’s blending facility in the Bugesera Special Economic Zone, on February 27, 2026. Photos by Craish Bahizi
Featured

FEATURED: Rwanda Fertilizer Company rewards top agrodealers driving distribution of customised fertilisers

Sunday, March 01, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026