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Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
President Paul Kagame speaking at the Inclusive Fintech Forum 2025 on February 27 in Kigali. Photo by Dan Gatsinzi

Is Rwanda ready to become Africa’s FinTech center of gravity?

Monday, December 01, 2025
Entrepreneurs think they need a lot of money to start a business, but the most important capital at the beginning isn’t financial , it’s mindset

Money moves for entrepreneurs: Building a business on a budget

Monday, December 01, 2025
A teacher interacts with students during an exercise at Groupe Scolaire Institute Filippo Smaldone in Nyamirambo, Kigali, in March 2025. Photo by Willy Mucyo

Helping schools and teachers support boys’ mental health as first responders

Thursday, November 27, 2025
Bank tellers attend to the customers at Bank of Kigali main branch on October 10. Photo by Craish BAHIZI

Smart borrowing: When loans make sense and when they don’t

Monday, November 24, 2025
Kigali residents undergo a mass testing during Kigali Car Free Day. Since November is Diabetes Awareness Month. File

Diabetes in my family: Lessons I wish everyone knew

Monday, November 24, 2025
It featured 19 comic books and eight animations created by 20 Rwandan artists, the display that highlighted the powerful rise of a new generation of illustrators and digital storytellers. 
Art

How young creatives tell Rwandan story through digital art

Friday, November 21, 2025
A new study has found that moderate coffee consumption may reduce the risk of irregular heartbeats. Photo by Craish Bahizi.
Health

Moderate coffee intake may reduce risk of irregular heartbeats, study shows

Wednesday, November 12, 2025
Bank of Kigali tellers attend to customers at the bank’s main branch in Kigali in October. Photo by Craish Bahizi.

Money moves: Why having a bank account can change your financial future

Wednesday, November 12, 2025
Some clients enjoyind drinks at Kisimenti

Alcohol, the curse we pass down unknowingly

Wednesday, November 12, 2025
Delese Mimi Darko (R), Director General of the African Medicines Agency, poses for a photo with Amma Twum-Amoah (L) the African Union Commissioner for Health, Humanitarian Affairs and Social Development department. Courtesy

Africa’s medicines agency launch marks progress but ownership will decide its legacy

Tuesday, November 11, 2025
Patients wait for medical services at a hospital in Kigali. Photo by Craish BAHIZI

The entitled customer or the misunderstood one?

Tuesday, November 11, 2025