Customer-service

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Search Results for "Customer-service" (2605 articles)
Officials and participants pose for a group photo at the event in Kigali on Friday, February 13. Photos by Kellya Keza
Featured

Agribusiness customers hail BPR’s impact at appreciation event

Friday, February 13, 2026
Group Vivendi Africa (GVA Rwanda), the company behind Canalbox, officially launched Canalbox Business, a new range of fibre-based internet solutions in Kigali on Thursday, February 12. Photos by Craish BAHIZI
Featured

Canalbox rolls out ultra reliable internet to power Rwanda’s digital economy

Friday, February 13, 2026
The new kit, each valued at over Rwf1.45 million, is designed to detect faulty meters, prevent overcharging or undercharging, and strengthen trust in rural water services. Photos by Craish BAHIZI
Featured

Featured: New meter test kits to improve rural water billing, cut losses

Thursday, February 12, 2026
Fred Swaniker, founder and CEO of Sand Technologies.
Technology

Between Fear and Opportunity: How AI is reshaping the workplace

Wednesday, February 11, 2026
A view of Kimironko market.
Business

Kimironko traders seek clarity on rent structure for modern market

Wednesday, February 04, 2026
The National Bank of Rwanda (BNR) has officially suspended the operations of Mobicash Rwanda Ltd for a period of three months. Courtesy
Law

Central bank suspends Mobicash over non-compliance

Thursday, January 29, 2026
People talking in a Kigali café. Marketing has become less about persuasion and more about connection. Photo by Olivier Mugwiza

From noise to meaning: The quiet evolution of modern marketing 

Thursday, January 29, 2026
Customer service desk staff help MTN Rwanda customers at the headquarters in Kigali. Courtesy
Featured

Building trust through customer experience

Wednesday, January 28, 2026
WASAC Group has introduced a new system allowing customers to apply for water services through the IremboGov platform. Courtesy
Rwanda

WASAC moves water connection services online

Tuesday, January 27, 2026
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
BK Group CEO Uzziel Ndagijimana, BK CEO Diane Karusisi, Chairperson of the Board of Directors, Eugene Ubalijoro, celebrate at BK Legacy Gala Dinner on Friday, January 23. All photo by Craish BAHIZI
Featured

Featured: BK’s 60-year journey told through the voices of its clients

Sunday, January 25, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026