Customer-experience

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Search Results for "Customer-experience" (1231 articles)
Karera is the author of Forsaken for a Sake
Rwanda

“It ends with me”: How Mireille Karera turned private wounds into a pan-African healing movement

Tuesday, December 16, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
Featured

BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Screenshot
Featured

BPR Bank Rwanda Plc Wins “Bank of the Year – Rwanda” 2025

Friday, December 05, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
Featured

BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025
The New Times
Economy

RwandAir flights to Zanzibar a ‘boost to regional business, leisure industry

Monday, December 01, 2025
The New Times
Infrastructure

How Kigali's new public transport model will work

Sunday, November 30, 2025
Elias Uzabakiriho, a farmer and livestock breeder from Nyamagabe District and a professional seed multiplier, has been supported by Bank of Kigali since 2007. Courtesy
Featured

Bank of Kigali reinforces support for farmers, SMEs

Friday, November 28, 2025
Etienne Niyodushima, an entrepreneur, speaks with a journalist during an interview in Kigali on November 26. Photos by Olivier Mugwiza.
Business

WATCH: How a young entrepreneur is transforming Kigali’s shoe-care industry

Thursday, November 27, 2025
Christine Nkulikiyinka, the Minister of Public Service and Labour (C), congratulated the awardees at Mövenpick Kigali on Thursday, November 20, 2025. Photos by Kellya Keza.
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Global business services sector grows by 39.7%, over 4,000 jobs created

Friday, November 21, 2025
Officials and delegates pose for a photo following an evening that celebrated loyalty, shared prosperity, and the Bank’s ongoing role in Rwanda’s socio-economic development
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Equity Bank hosts members’ gala highlighting impact, innovation

Friday, November 21, 2025