Service-Excellence

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Search Results for "Service-Excellence" (739 articles)
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Transparency International Rwanda Executive Director, Appollinaire Mupinganyi, presents the Rwanda Bribery Index 2025 on December 3. The report shows that some citizens continue to encounter demands for bribes when accessing basic services. Courtesy

Leadership measured in results, not titles

Friday, December 26, 2025
FCPA Obadiah R. Biraro, President, ICPAR, delivers his remarks at the inaugural ICPAR Members’ Luminary Gala Dinner. Courtesy
Featured

Shades of Excellence: Highlights from ICPAR members’ Luminary Gala

Thursday, December 25, 2025
Officials pose for a group photo with the newly graduated 18 pilots of the sixth cohort from Akagera Aviation Flying School (AAFS).
Education

18 young pilots graduate, share inspiration

Friday, December 19, 2025
Residents undergo the Community-based screening for hypertension and NCDs at Kigali Car Free Day mass sports. File
Health

Inside health initiatives that shaped 2025

Thursday, December 18, 2025
SanlamAllianz Life Insurance Plc officials unveil Ako Kanya product in Kigali on Tuesday, December 16. Photos by Kellya Keza
Featured

SanlamAllianz Life Insurance launches ‘Ako Kanya’ USSD service to enable instant access to savings

Wednesday, December 17, 2025
ULK graduates celebrate during the graduation ceremony in Kigali on December 12. Photos by Emmanuel Dushimimana
Featured

Don’t limit yourselves to seeking jobs, be creators too, ULK graduates told

Sunday, December 14, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
Featured

BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
President Paul Kagame speaking at the Inclusive Fintech Forum 2025 on February 27 in Kigali. Photo by Dan Gatsinzi

Is Rwanda ready to become Africa’s FinTech center of gravity?

Monday, December 01, 2025