Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2605 articles)
A resident undergoes e-ndangamuntu registration process in Remera. The government will phase out current national identity cards by June 2027. Kellya Keza
Technology

Govt sets 2027 deadline for full shift to digital ID

Friday, March 27, 2026
I&M Bank headquarters in Nyarugenge District.
Featured

I&M Bank Rwanda records 24% net profit rise, assets reach Rwf1.1 trillion in 2025

Friday, March 27, 2026
The New Times

Rwanda’s youth are creating jobs – the next challenge is quality and formalisation

Wednesday, March 25, 2026
Teddy Nishimwe was among the selected people who got the capital. Numida provides short-term working capital to micro and small businesses across East Africa. Dan Gatsinzi
Featured

Numida enters Rwanda with fast, collateral-free loans to unlock SME growth

Wednesday, March 25, 2026
Kigali International Airport has been ranked the third best airport in Africa in the 2026 SKYTRAX World Airport Awards. Photo by Olivier Mugwiza
Infrastructure

Kigali International Airport ranks third best in Africa

Monday, March 23, 2026
Central Bank Governor Soraya Hakuziyaremye and her deputy Nick Barigye after presenting the Monetary Policy and Financial Stability Statement.Photo by Dan Gatsinzi
Crime

Digital fraud cases in financial sector drop 40% — BNR

Friday, March 20, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
Featured

PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Neil Ni, Chief Strategy Officer of XTransfer, speaks to The New Times during the interview during the third edition of the Inclusive FinTech Forum (IFF) 2026 in Kigali on March 11. Courtesy
Featured

XTransfer targets Africa to fix costly cross-border payments for SMEs

Monday, March 16, 2026
Customers have lunch at Onomo Hotel in Kigali. Photo: Craish Bahizi.
Rwanda

Is dining out in Kigali becoming too expensive?

Thursday, March 12, 2026
Diane Karusisi, CEO of Bank of Kigali, Désiré Rumanyika, Chief Digital and Retail Banking Officer at the bank, and Tafara Makaza, Chief Product Officer at Fixa after a panel discussion. Courtesy
Featured

Bank of Kigali launches "BK Open API" at IFF, opening doors to fintech collaboration

Wednesday, March 11, 2026
The firm had expanded operations from Kenya to Rwanda
Energy

Bioethanol users stranded as KOKO pauses Rwanda operations

Wednesday, March 11, 2026
Bank of Kigali women staff with their gifts as the bank launched a series of activities to celebrate Women’s Month, on Monday, March 9. Photos by Dan Datsinzi.
Featured

Bank of Kigali to honour women customers with month-long empowerment activities

Tuesday, March 10, 2026