Customer-Trust

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Search Results for "Customer-Trust" (481 articles)
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
SanlamAllianz Life Insurance Plc officials unveil Ako Kanya product in Kigali on Tuesday, December 16. Photos by Kellya Keza
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SanlamAllianz Life Insurance launches ‘Ako Kanya’ USSD service to enable instant access to savings

Wednesday, December 17, 2025
Officials pose for a photo at the launch of the Equity Ikimina Account in Huye District on Friday, December 12
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How Equity Ikimina Account is formalising collective saving for inclusive growth

Monday, December 15, 2025
Jean Bosco Rukundo, Head of Financial Reporting at Bank of Kigali, poses with the award.
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PRESS RELEASE: Setting the standard: Bank of Kigali wins FiRe Award for transparency and reporting

Tuesday, December 09, 2025
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BPR Bank Rwanda Plc Wins “Bank of the Year – Rwanda” 2025

Friday, December 05, 2025
Attendees pose for a group photo at the launch of “K’avance,” an innovative overdraft service that allows users to complete essential mobile money transactions even when their wallet balance is low, on December 3. Courtesy
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MoMo Rwanda launches ‘K’avance’ overdraft to keep your transactions moving

Wednesday, December 03, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
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BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025
The New Times
Health

Inside Masaka’s evolution into Kigali’s emerging medical hub

Friday, November 28, 2025
BK Group Plc officials pose for a group photo during a press conference in Kigali on November 25. Photos by Craish Bahizi.
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Nine-month results show solid growth momentum for Bank of Kigali

Wednesday, November 26, 2025