Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2632 articles)
Officials and senior delegates pose for a photo during the launch of the report on the Women in Financial Services Rwanda 2025 Study, on Monday, June 15. Photos by Kellya Keza
Featured

Rwanda's financial sector has female leaders, but path to the top remains uneven

Tuesday, June 16, 2026
Participants, including senior executives from Airtel Rwanda and ZTE Rwanda, launch the smartphone package in Kigali on June 11. (Craish Bahizi)
Featured

Airtel, ZTE unveil smartphone package to expand digital access

Monday, June 15, 2026
Emmanuel Hakilimati, a bartender on duty in a hotel bar in Kigali. Photo by Sam Ngendahimana

The loyalty myth: Are customers really loyal?

Monday, June 15, 2026
RwandAir has been recognised as the Best Cabin Service in Africa at the 2026 APEX Best Award. Courtesy
Aviation

RwandAir named Best Cabin Service in Africa

Friday, June 12, 2026
The Virtual Assets Law recognises the issuance and trading of reserve-backed stablecoins and lists the clearing and settlement of virtual asset transactions as a licensable service. Courtesy

Why Rwanda’s crypto law matters more for payments than crypto

Friday, June 12, 2026
The government is tightening its tax oversight of the digital economy through new VAT collection rules that target foreign digital service providers
Technology

How new tax rules affect digital platforms

Thursday, June 11, 2026
Shareholders pose for a photo at the launch of CHIC Finance PLC in Kigali. Photos by Kellya Keza
Featured

CHIC expands beyond real estate with new finance arm to unlock SME lending

Wednesday, June 10, 2026
EVP CHARGER currently operates about 95 electric motorcycle superfast direct charging stations and nearly 20 superfast charging stations for electric cars.
Featured

How EVP Charger is powering Rwanda’s EV transition

Tuesday, June 09, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
KASHA Chief Executive Officer Joanna Bichsel (c) poses for a photo with two staff during the celebration on the 10th anniversary in Kigali.
Featured

Kasha at 10: How one mother's idea became a disruptive Pan-African HealthTech company

Monday, June 08, 2026
Passengers at Nyabugogo taxi park. Photo by Craish Bahizi
Rwanda

'Don’t you remember me?': The gaslighting trick scammers use

Monday, June 08, 2026
KOKO Networks Kenya, which had been providing financial support to the Rwandan operation, entered insolvency administration in late 2025. File
Business

Bioethanol company KOKO seeks new investors to sustain operations

Friday, June 05, 2026