Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2605 articles)
Accommodation demand has surged in Kigali ahead of the Africa CEO Forum, with hotels and short-term rentals reporting increased bookings as delegates prepare to arrive. PHOTO BY Dan Gatsinzi.
Tourism

Africa CEO Forum drives accommodation demand across Kigali

Monday, April 27, 2026
Amit Chawla, the Managing Director for Spiro in Rwanda during the interview with The New Times in Kigali on Thursday, April 23. Photos by Dan Gatsinzi
Featured

Spiro expands as soaring fuel prices supercharge Rwanda’s shift to e-mobility

Friday, April 24, 2026
According to the writer, customers are not just buying what they see. They are buying what they believe they will experience. Photo by Sam Ngendahimana

Not all that glitters is gold: When service doesn’t match the story

Thursday, April 23, 2026
A liquefied petroleum gas shop in Remera, Kigali. File

Why Rwanda must never let a good energy crisis go to waste

Monday, April 20, 2026
MTN Rwandacell PLC has the appointed Elijah Iragaba as its new Chief Technology Officer. Courtesy
Rwanda

MTN Rwanda appoints Elijah Iragaba as Chief Technology Officer

Monday, April 20, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Some clients have lunch at a restaurant in Kigali. Sam Ngendahimana

Are you welcoming customers or waiting for them to prove they matter?

Monday, April 20, 2026
Ecobank Rwanda Plc staff and Management observe a moment of silence in honour of victims of the 1994 Genocide against the Tutsi at the Kigali Genocide Memorial. Courtesy
Kwibuka

Ecobank staff honour Genocide victims, take a stand against distortion

Friday, April 17, 2026
 GTBank Managing Director Yusuf Ayokunle and Blaise Gasambira, the Chief Executive Officer of RSwitch during the official launch of eKash payment system in Kigali on March 30. Photos by Emmanuel Dushimimana
Featured

GTBank goes fully interoperable with eKash, exits bilateral payment systems  

Thursday, April 02, 2026
Equity Bank's commitment to customer protection and financial stability was demonstrated by its swift provisioning for any potential shortfall, fully immunising its customers and operations without causing market destabilisation or erosion of public trust. Courtesy

How banks are pioneering 'first responders' in coordinated defence against cyber attacks

Wednesday, April 01, 2026
Hanlink Motors Rwanda, officially launched its new range of trucks and a modern showroom on March 27. Photos by Olivier Mugwiza
Featured

Hanlink Motors launches new trucks 'to power' Rwanda’s key industries

Wednesday, April 01, 2026
University of Technology and Arts of Byumba Vice Chancellor, Father Gilbert Munana and I&M Bank Rwanda CEO Benjamin Mutimura sign a new partnership on Wednesday March 25. Courtesy
Featured

I&M Bank teams up with UTAB to uplift campus life, students and teacher welfare

Saturday, March 28, 2026