I&M Bank has launched its expanded Nyabugogo Branch to enhance customer experience and meet growing demand for banking services in one of Kigali’s busiest transport and commercial hubs, according to the bank’s management. The upgraded branch, located at Kamo Business Centre opposite the ‘Kwa Mutangana’ market complex in Nyabugogo, offers more space, enhanced facilities, and faster service to customers. It is part of I&M Bank’s network of 21 branches across Rwanda, according to the bank. Nyabugogo, Kigali’s main transport and commercial hub, is home to the country’s largest bus terminal, bustling open-air markets, and thousands of daily commuters and traders. Serving as the main gateway connecting Kigali to all provinces, the area has experienced increasing business activity, prompting the bank to expand its branch to accommodate a growing customer base. https://x.com/NewTimesRwanda/status/2082908207744254048?s=20 Beyond expanding its physical presence, the bank said it continues to invest in integrated banking services and the continuous training of its agents. The training focuses on improving customer service, strengthening risk management, enhancing data protection, preventing money laundering, and countering the financing of terrorism while expanding access to banking services through more customer touchpoints. ALSO READ: I&M Bank opens Gacuriro branch, upgrades Kigali Heights facility to boost efficiency Speaking to customers during a dinner hosted at Kigali Serena Hotel, following the official opening of the branch on July 30, I&M Bank Chief Executive Officer Benjamin Mutimura commended customers for their continued trust for the bank’s operations to supporting businesses. “We’re here to thank all our esteemed customers. Nyabugogo is a business hub in Kigali, and we want to strengthen our engagement with the people who operate here. We have many ways to support you, and we ensure that loans are processed within the shortest time possible,” he said. He noted that the bank values long-term relationships with its customers, mentioning one client who opened an account in 1963 and remains a customer up to date. “We’re long-term partners, and we’re ready to walk alongside you in supporting your families and businesses. We have bigger plans for you. Whoever chooses I&M Bank should be confident that we are committed to helping them grow,” he said. Mutimura added that Rwanda offers enormous opportunities for hardworking entrepreneurs. “Our country provides huge opportunities for everyone. Anyone willing to work hard can succeed, and as a bank, we are there to support you whenever you need us most,” he added. He also encouraged customers to embrace digital transformation. “I encourage you to adopt emerging technologies. The electronic national ID, e-cash, and other digital solutions will accelerate our progress. That is the only way forward,” he said. During the event, customers were also introduced to several of the bank’s products, including the recent Berwa and Agiserera na I&M Bank. While Berwa is a women-focused financial initiative, offering women entrepreneurs collateral-free loans of up to Rwf400 million and business advisory support, Agiserera na I&M Bank is asset financing solution that, among other, enables customers to purchase a vehicle using the vehicle itself as collateral, without requiring additional security. The bank also showcased several other products designed to support small and medium-sized enterprises (SMEs) as well as aspiring entrepreneurs. Faustin Kashugera, Managing Director of Kamo & Sons SARL City Valley and a long-standing I&M Bank customer, hailed the bank for its support over the years. “Today, I thank I&M Bank for their cooperation. The building where this branch operates belongs to me, and it is the result of the trust the bank placed in me by granting me a loan. We have walked this journey together, and I encourage fellow businesspeople to trust I&M Bank as well,” he said. Kashugera, who has spent more than 40 years in the distribution business, said his partnership with I&M Bank has played an essential role in the growth of his ventures. He noted that whenever he applied for financing, the bank responded promptly and positively. “You gave me the loan that enabled me to build this beautiful facility. It is truly motivating, and I encourage everyone, whether running a small or large business to build a relationship with I&M Bank,” he added.
