customer-experience

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Search Results for "customer-experience" (1271 articles)
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
Customers at Bank of Kigali main branch. Starting on July 14, customers can now transfer up to Rwf10 million per transaction between bank accounts and mobile wallets. File
Rwanda

eKash harmonises Rwanda's bank, mobile payments

Tuesday, July 14, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
A family enjoys a friendly basketball challenge at Simba Supermarket’s family arcade, where every game adds to the holiday excitement.
Featured

I&M Bank, Simba Supermarket offer complete family experience for school holidays

Wednesday, July 08, 2026
NCBA Bank Rwanda and with Longtai Group signed a financing partnership enabling more than 100 customers acquire electric vehicles (EVs). Courtesy
Featured

NCBA Bank Rwanda surpasses 100 EV financing milestone with Longtai Group

Friday, July 03, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Ecofleet is developing an integrated digital system that will allow real-time monitoring of bus operations and provide commuters with live information on bus schedules and arrival times. Craish BAHIZI
Infrastructure

Ecofleet eyes 50% of public transport commuter share in 10 years

Monday, June 29, 2026
Ecofleet's buses that operate in public transport in Kigali. Courtesy
Editorial

Kigali’s bus reforms face their real test

Monday, June 29, 2026
The New Times
Infrastructure

Ecofleet boss outlines gains, gaps in public transport six months after reform rollout

Saturday, June 27, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Ecobank Rwanda headquarters in Kigali. Courtesy
Featured

Ecobank Rwanda shakes up lending with up to Rwf60m collateral-free loan offer

Tuesday, June 23, 2026