Customer-service

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Search Results for "Customer-service" (2632 articles)
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
NCBA Bank Rwanda and with Longtai Group signed a financing partnership enabling more than 100 customers acquire electric vehicles (EVs). Courtesy
Featured

NCBA Bank Rwanda surpasses 100 EV financing milestone with Longtai Group

Friday, July 03, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Ecofleet is developing an integrated digital system that will allow real-time monitoring of bus operations and provide commuters with live information on bus schedules and arrival times. Craish BAHIZI
Infrastructure

Ecofleet eyes 50% of public transport commuter share in 10 years

Monday, June 29, 2026
Ecofleet's buses that operate in public transport in Kigali. Courtesy
Editorial

Kigali’s bus reforms face their real test

Monday, June 29, 2026
With the new law, CMA leads on licensing and market conduct, while BNR safeguards monetary and payment system stability. The Financial Intelligence Centre (FIC) remains central to the AMLCFTCPF enforcement framework.

Rwanda’s virtual asset law ushers in a new era of digital finance regulatory architecture

Sunday, June 28, 2026
The New Times
Infrastructure

Ecofleet boss outlines gains, gaps in public transport six months after reform rollout

Saturday, June 27, 2026
The New Times
Featured

Isoko y’Ubuzima brings clean water, sanitation to over 369,000 Rwandans

Saturday, June 27, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Louise Kanyonga, the newly appointed Chief Executive Officer of Zigama Credit and Savings Society (Zigama CSS). File
Business

What Louise Kanyonga’s appointment means for Zigama CSS

Friday, June 19, 2026
Munyax Eco founder Francine Munyaneza speaks to The New Times during the interview. She started the solar energy company in 2013. Photos by Craish Bahizi
Women

How Francine Munyaneza built a solar energy company

Friday, June 19, 2026
I&M Bank (Rwanda) Plc, has officially launched Karame Twaje Agency Banking.
Featured

I&M Bank takes banking closer to communities with ‘Karame Twaje’ agency network

Thursday, June 18, 2026