Customer-Experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-Experience" (1265 articles)
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Ecofleet is developing an integrated digital system that will allow real-time monitoring of bus operations and provide commuters with live information on bus schedules and arrival times. Craish BAHIZI
Infrastructure

Ecofleet eyes 50% of public transport commuter share in 10 years

Monday, June 29, 2026
Ecofleet's buses that operate in public transport in Kigali. Courtesy
Editorial

Kigali’s bus reforms face their real test

Monday, June 29, 2026
The New Times
Infrastructure

Ecofleet boss outlines gains, gaps in public transport six months after reform rollout

Saturday, June 27, 2026
Inside a mattress store in Kigali Special Economic Zone. Photo by Craish Bahizi

The mattress wasn't the problem

Tuesday, June 23, 2026
Ecobank Rwanda headquarters in Kigali. Courtesy
Featured

Ecobank Rwanda shakes up lending with up to Rwf60m collateral-free loan offer

Tuesday, June 23, 2026
Louise Kanyonga, the newly appointed Chief Executive Officer of Zigama Credit and Savings Society (Zigama CSS). File
Business

What Louise Kanyonga’s appointment means for Zigama CSS

Friday, June 19, 2026
I&M Bank (Rwanda) Plc, has officially launched Karame Twaje Agency Banking.
Featured

I&M Bank takes banking closer to communities with ‘Karame Twaje’ agency network

Thursday, June 18, 2026
Delegates attend the Odoo Business Show Kigali, which brought together more than 800 entrepreneurs, business leaders, technology professionals and decision-makers.
Featured

Odoo Business Show Kigali highlights need for smarter business systems

Monday, June 15, 2026
Emmanuel Hakilimati, a bartender on duty in a hotel bar in Kigali. Photo by Sam Ngendahimana

The loyalty myth: Are customers really loyal?

Monday, June 15, 2026
Students and recent graduates speak with recruiters at the EBCR career fair at Kimisagara Youth Center in Kigali during a past edition of the event. COURTESY
Education

How career fairs help Kigali’s young job seekers enter the workforce

Saturday, June 13, 2026
RwandAir has been recognised as the Best Cabin Service in Africa at the 2026 APEX Best Award. Courtesy
Aviation

RwandAir named Best Cabin Service in Africa

Friday, June 12, 2026