Customer-service

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Search Results for "Customer-service" (2632 articles)
Waiter serves a customer in hotel in Kigali. Photo by Sam Ngendahimana

If you don't trust your employees, why should your customers?

Monday, July 27, 2026
NCBA Bank Group officials and participants during the launch of two new digital platforms on Thursday, July 23. Photos by Kellya Keza
Featured

NCBA unveils new digital platforms for faster, more secure banking

Friday, July 24, 2026
Residents wait at a water point in Zindiro, Gasabo District, with empty jerrycans awaiting collection. File photo.

Ending Kigali's perennial water crisis

Thursday, July 23, 2026
An AI image illustrating a person checking her emails.

You heard me. But did you listen?

Tuesday, July 21, 2026
Aimé Abizera, CEO, Canal+ Telecom Rwanda speaks at the launch of CanalBox's ultra-fast, unlimited fiber network in Musanze, making it the third district in Rwanda to benefit from the connectivity.
Featured

CanalBox launches fibre internet services in Musanze

Friday, July 17, 2026
Kuku Yacu chicken products on display at Sawa City in Kigali (courtesy photo).
Featured

Sawa City shoppers access Kuku Yacu chicken through SPAR partnership

Friday, July 17, 2026
Bank tellers attend to customers at I&M Bank Rwanda headquarters in Kigali. Photo by Craish BAHIZI.
Technology

Users call for clearer guidance as eKash rollout faces transfer challenges

Friday, July 17, 2026
Customers at Bank of Kigali main branch. Starting on July 14, customers can now transfer up to Rwf10 million per transaction between bank accounts and mobile wallets. File
Editorial

eKash is a welcome step towards seamless regional payments

Thursday, July 16, 2026
Jacqueline Dushimirimana is a heavy-duty truck driver who transports cargo across East Africa. Courtesy.
Education

How new training centre raises bar for heavy truck drivers

Friday, July 17, 2026
Customers rarely become ambassadors because everything was ordinary. They become ambassadors because someone made them feel extraordinary. Photo by SAM NGENDA

The best marketing doesn't feel like marketing

Wednesday, July 15, 2026
The week-long training, ran from July 6 through 11, 2026.
Featured

Zaria Court Hotel invests in hospitality training to elevate guest experience

Monday, July 13, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026