Customer-experience

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Search Results for "Customer-experience" (1231 articles)
Real value is built over time through consistent delivery, clear market positioning, and the ability to build trust with customers and stakeholders.

Visibility is not the same as value

Thursday, May 21, 2026
A common misconception is that AI is primarily a technological issue.

AI is easy to buy, hard to lead

Wednesday, May 20, 2026
BPR Rwanda officials during the bank’s annual general meeting in Kigali, on May 16. Courtesy
Featured

BPR Bank expects sustained growth after 35% profit jump driven by lending expansion

Tuesday, May 19, 2026
Eddy Sebera, the newly named Chairman of Liaison Rwanda
Featured

Press Release: Liaison Group names Eddy Sebera Chairman of Liaison Rwanda in strategic leadership move

Tuesday, May 19, 2026
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Economy

The Context: How Rwanda’s sports venues are turning into economic powerhouses

Friday, May 15, 2026
The campaign rewards customers for using its digital platforms, including mobile banking, internet banking and USSD services. Photos by Craish Bahizi
Featured

I&M Bank ramps up digital banking drive with branch activations

Thursday, May 07, 2026
Officials cut a ribbon to inaugurate Access Bank's new branch in Kicukiro on Thursday, April 30. Photo. TNT/ Craish and Bahizi
Featured

Access Bank new branch set to widen opportunities for Kicukiro businesses

Tuesday, May 05, 2026
BPR Rwanda customers at the Nyabugogo Branch.

The chained pen theory of banking trust

Monday, May 04, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Accommodation demand has surged in Kigali ahead of the Africa CEO Forum, with hotels and short-term rentals reporting increased bookings as delegates prepare to arrive. PHOTO BY Dan Gatsinzi.
Tourism

Africa CEO Forum drives accommodation demand across Kigali

Monday, April 27, 2026
According to the writer, customers are not just buying what they see. They are buying what they believe they will experience. Photo by Sam Ngendahimana

Not all that glitters is gold: When service doesn’t match the story

Thursday, April 23, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026