Customer-experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-experience" (1231 articles)
Students and recent graduates speak with recruiters at the EBCR career fair at Kimisagara Youth Center in Kigali during a past edition of the event. COURTESY
Education

How career fairs help Kigali’s young job seekers enter the workforce

Saturday, June 13, 2026
RwandAir has been recognised as the Best Cabin Service in Africa at the 2026 APEX Best Award. Courtesy
Aviation

RwandAir named Best Cabin Service in Africa

Friday, June 12, 2026
Emmanuella Nzahabonimana joins NCBA Bank Rwanda from BPR Bank.

Emmanuella Nzahabonimana named NCBA Bank's chief operations officer

Wednesday, June 10, 2026
EVP CHARGER currently operates about 95 electric motorcycle superfast direct charging stations and nearly 20 superfast charging stations for electric cars.
Featured

How EVP Charger is powering Rwanda’s EV transition

Tuesday, June 09, 2026
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
KASHA Chief Executive Officer Joanna Bichsel (c) poses for a photo with two staff during the celebration on the 10th anniversary in Kigali.
Featured

Kasha at 10: How one mother's idea became a disruptive Pan-African HealthTech company

Monday, June 08, 2026
Passengers at Nyabugogo taxi park. Photo by Craish Bahizi
Rwanda

'Don’t you remember me?': The gaslighting trick scammers use

Monday, June 08, 2026
Chopwin, Choplife Gaming’s online casino and instant gaming platform, is preparing to launch in Namibia as the company expands its footprint in Africa (courtesy)
Featured

Press release: Choplife Gaming set to launch Chopwin in Namibia

Friday, June 05, 2026
Clients take a breakfast at a hotel in Kigali. The purpose of feedback is not validation. It is learning. Sam Ngendahimana

Are you collecting feedback or just collecting compliments?

Tuesday, June 02, 2026
Officials pose for a photo during VisiontechPLG Rwanda Launch Summit 2026, a high-level executive and policy forum in Kigali. Courtesy
Featured

VisiontechPLG enters Rwanda to advance digital services, cybersecurity

Friday, May 29, 2026
The New Times
Featured

Supporting Rwanda’s digital workforce: TeKnowledge’s long‑term commitment

Tuesday, May 26, 2026
I&M Bank Rwanda posted an 18 per cent increase in net profit to Rwf6.4 billion for the quarter ended March 31, 2026. Photo by Craish BAHIZI (2)
Featured

I&M Bank Rwanda achieves 18% profit growth, deposits cross Rwf1tn in Q1 2026

Friday, May 22, 2026