Customer-Service-Training

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Search Results for "Customer-Service-Training" (516 articles)
An arranged dining table awaits guests at a hotel restaurant, in Kigali. Photo by Sam Ngendahimana.

Your bad day shouldn't become your customer's problem

Tuesday, June 09, 2026
CLOCKWISE: Audace Niyonkuru, CEO of Digital Umuganda; Carl Mabuka, Head of Business and AI at Global Kwik Koders; Damien Hanyurwimfura, Director of Africa Centre of Excellence in Internet of Things (ACFEIoT); Alex Ntale, Rwanda ICT Chamber CEO; Nadia Kabanyana, a Business Strategy and Investment Specialisation Coach at African Leadership University; and Joie-Claire Museke, a Human Resource Strategist at Kaizen Mind.
Technology

The future of work: How technology is reshaping jobs and skills

Friday, May 01, 2026
Amit Chawla, the Managing Director for Spiro in Rwanda during the interview with The New Times in Kigali on Thursday, April 23. Photos by Dan Gatsinzi
Featured

Spiro expands as soaring fuel prices supercharge Rwanda’s shift to e-mobility

Friday, April 24, 2026
Clients at Biryogo Car Free Zone in Kigali. Photo by Craish BAHIZI

A growing service economy held back by silence and weak accountability

Monday, April 20, 2026
Some clients have lunch at a restaurant in Kigali. Sam Ngendahimana

Are you welcoming customers or waiting for them to prove they matter?

Monday, April 20, 2026
Hanlink Motors Rwanda, officially launched its new range of trucks and a modern showroom on March 27. Photos by Olivier Mugwiza
Featured

Hanlink Motors launches new trucks 'to power' Rwanda’s key industries

Wednesday, April 01, 2026
University of Technology and Arts of Byumba Vice Chancellor, Father Gilbert Munana and I&M Bank Rwanda CEO Benjamin Mutimura sign a new partnership on Wednesday March 25. Courtesy
Featured

I&M Bank teams up with UTAB to uplift campus life, students and teacher welfare

Saturday, March 28, 2026
The New Times

Rwanda’s youth are creating jobs – the next challenge is quality and formalisation

Wednesday, March 25, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
Featured

PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Customers have lunch at Onomo Hotel in Kigali. Photo: Craish Bahizi.
Rwanda

Is dining out in Kigali becoming too expensive?

Thursday, March 12, 2026
Rubia Coffee Roasters staff pose for a photo with their award after being ranked 54th in The World’s 100 Best Coffee Shops 2026, becoming the first in Rwanda to feature the prestigious list. Dan Gatsinzi.
Featured

Kigali-based Rubia Coffee Roasters among world’s top 100 coffee shops: Why it matters

Wednesday, March 04, 2026
The BPR Bank Rwanda's newly inaugurated Centre of Excellence designed to enhance staff skills, support customers, especially women and youth. Photos by Craish BAHIZI
Featured

BPR’s new Centre of Excellence to drive skills, innovation

Sunday, February 22, 2026