Customer-Service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-Service" (2637 articles)
I&M Bank Rwanda CEO Benjamin Mutimura said the bank had recorded growth across key areas of its business while maintaining a strong capital and liquidity position. Craish Bahizi
Featured

I&M Bank Rwanda profit jumps 62% in first half of 2026

Tuesday, August 25, 2026
Beneficiaries of KoraLink programme that is a collaborative partnership between the Mastercard Foundation, The Commons Project Foundation (TCP), Africa, Society for Family Health (SFH) Rwanda and the ICT Chamber. Bahizi
Featured

How ‘KoraLink’ is helping young Rwandans turn small earnings into thriving businesses

Friday, August 21, 2026
Some of the more than 80,000 pilgrims from around the world attend the celebration of the Feast of the Assumption of the Virgin Mary in Kibeho, Nyaruguru District, on Saturday, August 15. Courtesy

Kibeho 15th August: Faith was ready, but were the services?

Friday, August 21, 2026
Monzer Ali, Chief Executive Officer of MTN Rwanda, speaks to The New Times on Wednesday, August 19. Photos by Elvis Ndateba Mico
Featured

Mobile Money, data fuel MTN Rwanda’s 191% profit surge in first half of 2026

Friday, August 21, 2026
L-R: Equity BCDC Managing Director Willy Mulamba, Equity Group Managing Director and chief executive Dr James Mwangi, Equity Bank Kenya Managing Director Moses Nyabanda, and Equity Bank Rwanda Managing Director Hannington Namara during the H1 2026 Investor Briefing. PHOTO/COURTESY
Featured

Equity Bank Rwanda profit rises 12% as Group posts strong H1 2026 growth

Wednesday, August 19, 2026
The newly signed agreement aims to expand access to electric motorcycles and support Rwanda’s transition to clean and sustainable transport.
Featured

BRD, Jali Finance’s Rwf4.5bn deal to expand e-mobility

Wednesday, August 12, 2026
Hope Mumararungu, a beneficiary of Numida's loan, in her business in Nyarugunga Sector, Kicukiro District. All photos by Craish Bahizi
Featured

How Numida's fast digital loans are helping Rwanda's SMEs grow

Monday, August 10, 2026
The Central Bank Governor Soraya Hakuziyaremye during a press conference. Central Bank on August 5, said eKash has processed more than 10.5 million transactions since its nationwide rollout in mid-July. File
Economy

Rwf960bn transferred through eKash since July: central bank

Thursday, August 06, 2026
NCBA Group Managing Director John Gachora delivers his remarks during a past event. NCBA Group Plc profit after tax rises to KES 12.4 billion in first half of 2026. Courtesy
Featured

Press release: NCBA Group Plc profit after tax rises to KES 12.4 billion in first half of 2026

Thursday, August 06, 2026
MoFaya, a new digital loan and savings solution was launched by MoMo Rwanda in partnership with BPR Bank Rwanda Plc on August 1.
Featured

MoMo Rwanda, BPR Bank launch MoFaya for easier access to loans up to Rwf2m

Tuesday, August 04, 2026
Nyabugogo Branch aims to enhance customer experience and meet growing demand for banking services.
Featured

I&M Bank expands Nyabugogo Branch to meet growing demand, speed up customer service

Monday, August 03, 2026
Rwanda will begin phasing out older mobile network technologies, with 3G services set to be switched off nationwide by June 30, 2027. File (1)
Rwanda

Inside Rwanda’s roadmap for 2G, 3G switch-off

Sunday, August 02, 2026