Customer

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Search Results for "Customer" (4769 articles)
Mobile money has changed daily life in Rwanda. You pay the moto, top up electricity, and split bills with friends, all from MTN MoMo, Airtel Money, or through eKash.

How to outsmart mobile money scams

Monday, July 13, 2026
Watu East Africa General Manager Andrii Volokha speaks to The New Times in Kigali on July 9, 2026, about the company's plans to expand asset financing for electric motorcycles and smartphones in Rwanda. Photo by Craish Bahizi.
Featured

Watu sets sights on expanding flexible e-bike, smartphone financing in Rwanda

Saturday, July 11, 2026
Customer experience, at its heart, is not about technology. It is not about systems. It is not even about service. It is about making another human being feel seen, heard, and understood. Internet

Was anyone listening?

Friday, July 10, 2026
Yves Kayihura, Head of Retail Banking at I&M Bank, addresses the bank's agents during a training on the new payment systems. Photos by Craish Bahizi
Featured

Customers to access enhanced financial services as I&M Bank upskills Karame Twaje agents

Wednesday, July 08, 2026
A family enjoys a friendly basketball challenge at Simba Supermarket’s family arcade, where every game adds to the holiday excitement.
Featured

I&M Bank, Simba Supermarket offer complete family experience for school holidays

Wednesday, July 08, 2026
Ecobank Rwanda headquarters. Ecobank has launched its first dedicated agricultural lending facility, aimed at addressing the persistent financing gap in one of the country’s most critical sectors. Courtesy
Featured

Ecobank Rwanda launches first dedicated agriculture lending facility, offering up to Rwf2bn

Wednesday, July 08, 2026
NCBA Bank Rwanda and with Longtai Group signed a financing partnership enabling more than 100 customers acquire electric vehicles (EVs). Courtesy
Featured

NCBA Bank Rwanda surpasses 100 EV financing milestone with Longtai Group

Friday, July 03, 2026
Kigali Convention Centre at Kimihurura. Photo by Sam Ngendahimana

The "single story" of Rwanda's rise

Thursday, July 02, 2026
A waiter attends to a client at a bar-resto in Kigali.

Customer experience isn't a department. It's your business model

Thursday, July 02, 2026
Ecofleet is developing an integrated digital system that will allow real-time monitoring of bus operations and provide commuters with live information on bus schedules and arrival times. Craish BAHIZI
Infrastructure

Ecofleet eyes 50% of public transport commuter share in 10 years

Monday, June 29, 2026
Ecofleet's buses that operate in public transport in Kigali. Courtesy
Editorial

Kigali’s bus reforms face their real test

Monday, June 29, 2026
With the new law, CMA leads on licensing and market conduct, while BNR safeguards monetary and payment system stability. The Financial Intelligence Centre (FIC) remains central to the AMLCFTCPF enforcement framework.

Rwanda’s virtual asset law ushers in a new era of digital finance regulatory architecture

Sunday, June 28, 2026