customer-experience

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Search Results for "customer-experience" (1261 articles)
The New Times
Editorial

After UCI spotlight, Rwanda’s businesses enter their next big race

Tuesday, September 23, 2025
Toyota and Mayfair Insurance Rwanda officials pose for a photo during the signing ceremony in Kigali on September 17.
Featured

Mayfair Insurance Rwanda, Toyota team up to offer built-in coverage

Saturday, September 20, 2025
The championship serves as an excellent platform to promote products that are made in Rwanda.
Cycling

Beyond the race: Turning UCI 2025 into a business boom for Kigali

Saturday, September 20, 2025
A waiter serves a customer at a hotel in Kigali. File

The last impression matters most

Thursday, September 18, 2025
Local riders and foreign cyclists train on the routes to be used during the 2025 UCI Road World Championships in Kigali, on Sunday, September 14. Olivier Mugwiza
Business

Kigali traders eye opportunities as UCI nears kick-off

Tuesday, September 16, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
A table set to host customers at a hotel in Kigali. Sam Ngendahimana

Anticipating guests’ needs: The hallmark of excellent service

Sunday, September 07, 2025
A barista on duty at Marriot Hotel

Five quick wins to improve service in any business

Thursday, September 04, 2025
Rwanda Development Board CEO Jean-Guy Afrika addresses hospitality stakeholders on the Tourism Operating License (TOL), as Irène Murerwa, Chief Tourism Officer looks on, during a meeting in Kigali on August 20. Photo by Emmanuel Ntirenganya
Tourism

RDB boss talks stricter tourism standards amid renewed inspections

Wednesday, August 20, 2025
MTN Rwanda Chief Executive Officer Monzer Ali and other officials at the launch of the campaign, branded Tunga Taci na MTN, launched on Tuesday, August 19, at MTN headquarters. Titus Manzi
Featured

MTN Rwanda, Yellow launch smartphone financing scheme ‘Tunga Taci na MTN’

Wednesday, August 20, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025