customer-experience

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Search Results for "customer-experience" (1261 articles)
Nenad Predrevac, Managing Director of Toyota Rwanda Ltd and Yves Kayihura, Head of Retail Banking at I&M Bank (Rwanda) Plc during the signing ceremony in Kigali. Photos by Craish BAHIZI
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I&M Bank, Toyota Rwanda partner to ease access to affordable car financing

Sunday, January 11, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
Apex Protocol grows into a trusted name

How service experience helped Blaise Ishimwe create a protocol brand

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Simba Supermarket has unveiled a wide range of festive-season offers across its outlets, combining significant discounts with enhanced entertainment experiences
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Simba Supermarket rolls out festive-season offers, elevates gaming, cinema experiences

Wednesday, December 24, 2025
Karera is the author of Forsaken for a Sake
Rwanda

“It ends with me”: How Mireille Karera turned private wounds into a pan-African healing movement

Tuesday, December 16, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
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BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Screenshot
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BPR Bank Rwanda Plc Wins “Bank of the Year – Rwanda” 2025

Friday, December 05, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
Top performers posing for a group photo with the management team of BRALIRWA Plc. Photos: Courtesy
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BRALIRWA awards top performers of its 'AFCON 2025 Distributor Competition'

Tuesday, December 02, 2025