Local banks should embrace new technologies to enhance services

last week, I read a post by a follower on the ServiceMag social network platforms that I think, somehow, described the current service by the local banking industry perfectly. “We have too overcrowded bank branches that are understaffed, with few tellers to serve that almost always crowded in banking hall.
A bank client uses an automated teller machine. Banks are yet fully take advantage of opportunities offered by ICTs. (File photo)
A bank client uses an automated teller machine. Banks are yet fully take advantage of opportunities offered by ICTs. (File photo)
Sandra Idossou