customer-experience

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Search Results for "customer-experience" (1154 articles)
The banking industry provides a powerful example of this evolution of customer service. Craish BAHIZI

The customer experience revolution: More than just service

Wednesday, May 28, 2025
A waiter assisting a customer at Portofino Hotel in Kigali.
Editorial

Our hospitality sector must match growth with service excellence

Monday, May 12, 2025
The New Times
Featured

PRESS RELEASE: Airtel announces agreement with SpaceX to bring Starlink’s connectivity solutions to customers in Africa

Tuesday, May 06, 2025
Monzer Ali, the new Chief Executive Officer speaks during the handover event. Courtesy
Featured

PRESS RELEASE: Forward together: Monzer Ali’s vision for MTN Rwanda’s future

Monday, May 05, 2025
The government recently rolled out a revamped online building permit system known as KUBAKA Portal or BPMIS 2.0, aimed at improving how building permit services are accessed and processed. Craish Bahizi
Housing

What you need to know about new building permit system

Thursday, April 24, 2025
BasiGo and AC Mobility aim to deliver 200 electric buses to bus operators in the country Courtesy
Economy

Top investment projects registered in Rwanda in 2024

Monday, April 21, 2025
Different items inside SPAR Rwanda store in Nyarutarama in Gasabo District, in Kigali City. SPAR Rwanda's expansion plan aims to enhance accessibility by introducing SPAR supermarkets in Kigali and other major urban hubs. Courtesy
Business

Global retail giant SPAR opens first store in Rwanda

Saturday, April 05, 2025
Sophie TCHATCHOUA, CEO of CANAL+ Rwanda, Israel Bimpe, CEO of Irembo, Aimé Abizera, the CEO of CanalBox pose for a photo at the launch of the initiative in Kigali on Wednesday, April 2. All photos by Dan Gatsinzi
Featured

FEATURED: IremboPlus partners with CANAL+, CanalBox to transform digital entertainment access in Rwanda

Thursday, April 03, 2025
Samuel Njuguna, CEO of Moneto Ventures presents Tunzi app at a past event.
Technology

New fintech platform aims to transform Rwanda’s saving culture

Monday, March 31, 2025
According to C4IR, by 2030, AI is estimated to add $2.9 trillion to the African economy, emphasizing the opportunities and economic advantages of AI for Africa.
Technology

Over 1,000 global leaders to gather in Kigali for Global AI Summit

Friday, March 28, 2025
The financial statement released by the second-largest bank in Rwanda by assets indicates that total assets increased to Rwf971.8 billion. Photo: Courtesy
Featured

FEATURED: BPR Bank posts Rwf29.7 billion profit after tax in 2024

Friday, March 28, 2025
From L-R: Equity Group Chairman, Prof. Isaac Macharia, Equity Group Managing Director and CEO, Dr. James Mwangi, and Equity Group Foundation Director Operations, Dr. Joanne Korir during the Full Year 2024 Investor Briefing event.
Featured

PRESS RELEASE: Equity Group reports Kshs 60.7 billion profits before tax, driven by strategic diversified growth

Friday, March 28, 2025