Customer

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer" (4578 articles)
The New Times
Featured

Press release: I&M Bank Rwanda clinches double honours at Global Banking and Finance Review Awards 2025

Friday, September 12, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
Zipline technician, Edison Niyomurinzi, explains to a journalist the process of how drones supply blood to hospitals. Rwanda is keen on securing investments for its proposed drone operations centre to host, among others, drone manufacturing and training. / Photo: Sam Ngendahimana
Technology

Inside Rwanda’s bold bet on drones for transport, defence and innovation

Monday, September 08, 2025
A table set to host customers at a hotel in Kigali. Sam Ngendahimana

Anticipating guests’ needs: The hallmark of excellent service

Sunday, September 07, 2025
A billboard for advertorial purposes in Kigali. Courtesy

Lost in translation: How CEO–CMO misalignment hurts growth

Thursday, September 04, 2025
A barista on duty at Marriot Hotel

Five quick wins to improve service in any business

Thursday, September 04, 2025
The black ball can represent your job, your family, your business, your health, you name it.

Be careful when playing with the black ball

Wednesday, September 03, 2025
Dr Diane Karusisi, CEO of Bank of Kigali and BK Group boss Uzziel Ndagijimana during the presentation of the results on August 29. Courtesy
Featured

BK Group mid-year 2025 results highlight impact beyond profits

Monday, September 01, 2025
Bank of Kigali Plc has once again secured Payment Card Industry Data Security Standard (PCI DSS) v4.0.1 recertification
Featured

Bank of Kigali leads Rwanda in card security with PCI DSS recertification

Tuesday, August 26, 2025
Rwanda Development Board CEO Jean-Guy Afrika addresses hospitality stakeholders on the Tourism Operating License (TOL), as Irène Murerwa, Chief Tourism Officer looks on, during a meeting in Kigali on August 20. Photo by Emmanuel Ntirenganya
Tourism

RDB boss talks stricter tourism standards amid renewed inspections

Wednesday, August 20, 2025
MTN Rwanda Chief Executive Officer Monzer Ali and other officials at the launch of the campaign, branded Tunga Taci na MTN, launched on Tuesday, August 19, at MTN headquarters. Titus Manzi
Featured

MTN Rwanda, Yellow launch smartphone financing scheme ‘Tunga Taci na MTN’

Wednesday, August 20, 2025
Godfrey Kabera, Minister of State for National Treasury in the Ministry of Finance and Economic Planning delivers his remarks during the event.
Finance

Rwanda, Zimbabwe join forces to unlock microfinance growth

Monday, August 18, 2025