Customer

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer" (4598 articles)
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Vuba Vuba staff pose for a photo as the company celebrate the Customer Service Week. Photos by Kellya Keza

Vuba Vuba celebrates Customer Service Week with focus on growth, reliability

Thursday, October 09, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
Bank of Kigali officials and customers during the celebration of Customer Service Week. File

Customer service week: The roses, the selfies, and the reality check

Tuesday, October 07, 2025
Rwandan youth living in South Africa who are on a visit to Rwanda. Courtesy
Rwanda

'Rwanda gives inviting energy to live here,' say diaspora living in South Africa

Sunday, October 05, 2025
Electric vehicles (EVs) are slowly making their mark on Rwanda’s automotive market. PHOTO BY CRAISH BAHIZI
Rwanda

What are the most affordable EV brands on Rwandan market?

Sunday, October 05, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
Minister of ICT and Innovation Paula Ingabire speaks at the Africa Cyber Defence Forum in Kigali on Tuesday, October 2.
Technology

Cyber defence forum in Kigali charts Africa's role in digital future

Thursday, October 02, 2025
The New Times
Rwanda

Taxi-moto riders decry faulty batteries at swap stations

Tuesday, September 30, 2025
Cycling enthusiasts at the awarding ceremony during the conclusion of the 2025 UCI Road World Championship s on Sunday, September 28. Courtesy

The voice of the customer: Your free market research

Tuesday, September 30, 2025
According to the organizers, some fans travelled from all over the world to watch the 2025 UCI Road World Championships in Kigali. Photo by Olivier Mugwiza

Service lessons Rwanda can learn from cycling

Friday, September 26, 2025