Customer-service

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Search Results for "Customer-service" (2508 articles)
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
The New Times
Featured

Press release: I&M Bank Rwanda clinches double honours at Global Banking and Finance Review Awards 2025

Friday, September 12, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
Zipline technician, Edison Niyomurinzi, explains to a journalist the process of how drones supply blood to hospitals. Rwanda is keen on securing investments for its proposed drone operations centre to host, among others, drone manufacturing and training. / Photo: Sam Ngendahimana
Technology

Inside Rwanda’s bold bet on drones for transport, defence and innovation

Monday, September 08, 2025
A table set to host customers at a hotel in Kigali. Sam Ngendahimana

Anticipating guests’ needs: The hallmark of excellent service

Sunday, September 07, 2025
A barista on duty at Marriot Hotel

Five quick wins to improve service in any business

Thursday, September 04, 2025
Bank of Kigali Plc has once again secured Payment Card Industry Data Security Standard (PCI DSS) v4.0.1 recertification
Featured

Bank of Kigali leads Rwanda in card security with PCI DSS recertification

Tuesday, August 26, 2025
Rwanda Development Board CEO Jean-Guy Afrika addresses hospitality stakeholders on the Tourism Operating License (TOL), as Irène Murerwa, Chief Tourism Officer looks on, during a meeting in Kigali on August 20. Photo by Emmanuel Ntirenganya
Tourism

RDB boss talks stricter tourism standards amid renewed inspections

Wednesday, August 20, 2025
MTN Rwanda Chief Executive Officer Monzer Ali and other officials at the launch of the campaign, branded Tunga Taci na MTN, launched on Tuesday, August 19, at MTN headquarters. Titus Manzi
Featured

MTN Rwanda, Yellow launch smartphone financing scheme ‘Tunga Taci na MTN’

Wednesday, August 20, 2025
Godfrey Kabera, Minister of State for National Treasury in the Ministry of Finance and Economic Planning delivers his remarks during the event.
Finance

Rwanda, Zimbabwe join forces to unlock microfinance growth

Monday, August 18, 2025
Bank of Kigali (BK) has set up a fully functional branch at this year’s Rwanda International Trade Fair, taking place at the expo grounds in Gikondo from July 29 to August 17.
Featured

Bank of Kigali sets up full service branch at expo

Sunday, August 10, 2025
Officials pose for a group photo at the celebration of BPR Rwanda's 50th anniversary on Friday, August 8 . All photos by Craish Bahizi
Featured

PHOTOS: BPR commits to people, tech, and partnerships as it marks 50 years

Saturday, August 09, 2025