Customer-service

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Search Results for "Customer-service" (2572 articles)
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
The New Times
Featured

Rwanda’s EV Market Surges—Why BYD by CFAO Is the Only Safe Choice

Tuesday, December 23, 2025
SanlamAllianz Life Insurance Plc officials unveil Ako Kanya product in Kigali on Tuesday, December 16. Photos by Kellya Keza
Featured

SanlamAllianz Life Insurance launches ‘Ako Kanya’ USSD service to enable instant access to savings

Wednesday, December 17, 2025
Officials pose for a photo at the launch of the Equity Ikimina Account in Huye District on Friday, December 12
Featured

How Equity Ikimina Account is formalising collective saving for inclusive growth

Monday, December 15, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The New Times
Business

How online shoppers are safeguarded under new law

Sunday, December 07, 2025
Bank of Kigali CEO, Diane Karusisi, poses with staff and graduates for a group photo during the ceremony in Kigali on December 4. All photos by Craish Bahizi.
Featured

BK expands talent pipeline with fourth ELTP and sixth management trainee graduations

Friday, December 05, 2025
Government officials gather for a group photo during the launch of eKash in Kigali on Friday, December 5. Photos by Craish Bahizi
Technology

Rwanda rolls out system ending fragmented digital payments

Friday, December 05, 2025
Attendees pose for a group photo at the launch of “K’avance,” an innovative overdraft service that allows users to complete essential mobile money transactions even when their wallet balance is low, on December 3. Courtesy
Featured

MoMo Rwanda launches ‘K’avance’ overdraft to keep your transactions moving

Wednesday, December 03, 2025
Officials pose for a photo with graduates during the sixth graduation ceremony of the Rwanda Academy of Finance, held in Kigali on Monday, December 1. Courtesy
Featured

RAF graduates over 500 as Rwanda accelerates drive to become regional financial hub

Tuesday, December 02, 2025
Guests are served at the front desk of a hotel in Kigali. (Net photo)

Expectation vs. experience: The real gap in customer service

Tuesday, December 02, 2025
The New Times
Economy

RwandAir flights to Zanzibar a ‘boost to regional business, leisure industry

Monday, December 01, 2025