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Search Results for "Customer-Trust" (450 articles)
Minister of ICT and Innovation Paula Ingabire speaks at the Africa Cyber Defence Forum in Kigali on Tuesday, October 2.
Technology

Cyber defence forum in Kigali charts Africa's role in digital future

Thursday, October 02, 2025
Toyota and Mayfair Insurance Rwanda officials pose for a photo during the signing ceremony in Kigali on September 17.
Featured

Mayfair Insurance Rwanda, Toyota team up to offer built-in coverage

Saturday, September 20, 2025
Norrsken East Africa hub hosts numerous African startups in Kigali. Craish BAHIZI

Inside look: Some tough love-advice for Rwanda’s startup innovators

Monday, September 15, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
Clients wait to be served at a bank in Kigali. Photo by Craish Bahizi

Dear service provider, communication is the heart of customer care!

Friday, September 12, 2025
A table set to host customers at a hotel in Kigali. Sam Ngendahimana

Anticipating guests’ needs: The hallmark of excellent service

Sunday, September 07, 2025
A billboard for advertorial purposes in Kigali. Courtesy

Lost in translation: How CEO–CMO misalignment hurts growth

Thursday, September 04, 2025
A barista on duty at Marriot Hotel

Five quick wins to improve service in any business

Thursday, September 04, 2025
Dr Diane Karusisi, CEO of Bank of Kigali and BK Group boss Uzziel Ndagijimana during the presentation of the results on August 29. Courtesy
Featured

BK Group mid-year 2025 results highlight impact beyond profits

Monday, September 01, 2025
Bank of Kigali Plc has once again secured Payment Card Industry Data Security Standard (PCI DSS) v4.0.1 recertification
Featured

Bank of Kigali leads Rwanda in card security with PCI DSS recertification

Tuesday, August 26, 2025
MTN Rwanda Chief Executive Officer Monzer Ali and other officials at the launch of the campaign, branded Tunga Taci na MTN, launched on Tuesday, August 19, at MTN headquarters. Titus Manzi
Featured

MTN Rwanda, Yellow launch smartphone financing scheme ‘Tunga Taci na MTN’

Wednesday, August 20, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025