Service-Delivery

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Service-Delivery" (4138 articles)
Rwanda Social Security Board (RSSB) officials inaugurate a new service centre in Gasabo District on October 9. Photos by Kellya Keza
Featured

RSSB unveils state-of-the-art service centre in Gasabo

Saturday, October 11, 2025
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Vuba Vuba staff pose for a photo as the company celebrate the Customer Service Week. Photos by Kellya Keza

Vuba Vuba celebrates Customer Service Week with focus on growth, reliability

Thursday, October 09, 2025
A view of the 73km Nyagatare–Rukomo road, whose construction began in 2019. The road is set to be inaugurated on October 9. Courtesy
Infrastructure

Govt set to inaugurate over 150km of new roads

Wednesday, October 08, 2025
BRD Chief Executive Officer Kampeta Sayinzoga and Abdullah KH ALMUSAIBEEH, President of BADEA and Fahad Aldossari, the Chairman of BADEA’s Board of Directors(c)

BRD, BADEA sign Rwf36bn loan for private sector growth

Wednesday, October 08, 2025
Godfrey Kabera, Minister of State for the National Treasury at the Ministry of Finance and President of the Arab Bank for Economic Development in Africa (BADEA), and Fahad Aldossari, the Chairman of BADEA’s Board of Directors during the signing ceremony. Courtesy
Infrastructure

Karenge water treatment plant gets Rwf29bn boost

Wednesday, October 08, 2025
Bank of Kigali staff and customers during the celebaration of Customer Service Week. Sam Ngenda
Editorial

In Rwanda, every week should be customer service week

Wednesday, October 08, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
The electronic billing machine (EBM) has helped taxpayers to easily calculate taxes. The exported services include electronic billing systems, financial management platforms, and e-procurement tools.
Editorial

Digital cooperation is a catalyst for modern diplomacy and partnership

Tuesday, October 07, 2025
Now, procurement a field central to government service delivery and business has joined that league with the creation of Institute of Procurement Professionals in Rwanda (IPPR).

Rwanda’s procurement profession steps into new era with watchdog but questions linger

Tuesday, October 07, 2025
The Senate has called for a reform of how Kinyarwanda and Rwandan culture are taught to citizens living abroad. courtesy
Culture

Senate presses for guidelines on Kinyarwanda teaching for Rwandans abroad

Tuesday, October 07, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025