Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2554 articles)
Nenad Predrevac, Managing Director of Toyota Rwanda Ltd and Yves Kayihura, Head of Retail Banking at I&M Bank (Rwanda) Plc during the signing ceremony in Kigali. Photos by Craish BAHIZI
Featured

I&M Bank, Toyota Rwanda partner to ease access to affordable car financing

Sunday, January 11, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
Apex Protocol grows into a trusted name

How service experience helped Blaise Ishimwe create a protocol brand

Monday, January 05, 2026
All public transport buses operating in Kigali are expected to be electric by the end of 2026, according to the Ministry of Infrastructure. Courtesy
Economy

Six major projects to watch in 2026

Friday, January 02, 2026
The New Times
Tourism

Château Le Marara authorised to operate

Friday, December 26, 2025
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
The New Times
Featured

Rwanda’s EV Market Surges—Why BYD by CFAO Is the Only Safe Choice

Tuesday, December 23, 2025
SanlamAllianz Life Insurance Plc officials unveil Ako Kanya product in Kigali on Tuesday, December 16. Photos by Kellya Keza
Featured

SanlamAllianz Life Insurance launches ‘Ako Kanya’ USSD service to enable instant access to savings

Wednesday, December 17, 2025
Officials pose for a photo at the launch of the Equity Ikimina Account in Huye District on Friday, December 12
Featured

How Equity Ikimina Account is formalising collective saving for inclusive growth

Monday, December 15, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025
The New Times
Business

How online shoppers are safeguarded under new law

Sunday, December 07, 2025