Customer-engagement

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Search Results for "Customer-engagement" (214 articles)
A waiter serves a customer at a hotel in Kigali. Sam Ngendahimana
Business

From banners to reality: What will it take to fix poor customer service?

Friday, October 10, 2025
Bank officials and customers pose for a group photo at the launch of Customer Service Week.
Featured

Customer Service Week: Equity Bank pledges customer focus, enhanced digital banking

Tuesday, October 07, 2025
A resident is served by Irembo agent as they unveiled the BYIKORERE Campaign, that aims at revolutionizing how citizens access and engage with government services in Burera in May 2023. Courtesy

The impact of digital transformation on local government service delivery in Rwanda: A compressive review

Thursday, October 02, 2025
The New Times
Editorial

After UCI spotlight, Rwanda’s businesses enter their next big race

Tuesday, September 23, 2025
Use AI to automate admin but keep trust human.

Automate admin, not trust

Monday, September 15, 2025
A billboard for advertorial purposes in Kigali. Courtesy

Lost in translation: How CEO–CMO misalignment hurts growth

Thursday, September 04, 2025
Delegates follow a presentation during the 2025 Microfinance Winter School for CEOs of Microfinance Institutions in Zimbabwe and Rwanda in Kigali on August 19. Courtesy
Technology

Why lenders need to adopt AI-powered credit scoring, blockchain tech

Tuesday, August 19, 2025
Marketing is not just about visibility, it’s about value.  It’s not just about traffic, it’s about trust. Courtesy

Beyond the funnel: Rethinking marketing impact in a data-driven age

Thursday, August 07, 2025
Today, a product is more than its function. It’s a symbol, a story, a mirror. A meal plan isn’t just food; it’s identity, wellness, and aspiration

When a product stops being just a product

Tuesday, August 05, 2025
Participants pose for a group photo during the networking and appreciation dinner held in Kigali on July 26, hosted by Be Forward in partnership with Kheri Group Limited.
Featured

Featured: Be Forward, Kheri Group give local car dealers competitive edge with new auction system

Tuesday, July 29, 2025
Many public institutions display signs like “Exit,” “Reception,” or “Customer Care” without Kinyarwanda translations, despite these being simple, non-technical terms, an issue that has no excuse.
Editorial

Let Kinyarwanda Lead the Way in Service Delivery

Thursday, July 24, 2025
Patience Mutesi, BPR Chief Executive Officer.
Featured

[FEATURED] BPR at 50: New loan products unveiled, commitment to financial inclusion reaffirmed

Monday, July 21, 2025