Customer-experience

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Search Results for "Customer-experience" (1193 articles)
Why you should say sorry.

Are we communicating or just avoiding accountability?

Tuesday, January 27, 2026
A bank teller attends to a customer in Kigali. Photo by Craish BAHIZI

Why leadership will decide the future of banking in Rwanda

Friday, January 23, 2026
Simba Supermarket continues to set the pace in everyday retail by delivering quality products that meet the needs of modern households while remaining accessible and affordable. Courtesy
Featured

Why Simba Supermarket delivers global quality with everyday affordability

Thursday, January 22, 2026
RURA’s directive to make USSD short codes work across all mobile networks is a welcome and overdue intervention in Rwanda’s digital ecosystem.
Editorial

Ending the USSD maze is progress, but interoperability must be the destination

Friday, January 16, 2026
Nenad Predrevac, Managing Director of Toyota Rwanda Ltd and Yves Kayihura, Head of Retail Banking at I&M Bank (Rwanda) Plc during the signing ceremony in Kigali. Photos by Craish BAHIZI
Featured

I&M Bank, Toyota Rwanda partner to ease access to affordable car financing

Sunday, January 11, 2026
Customers have lunch at a hotel restaurant in Kigali. Courtesy.

Speed in customer experience: Why fast isn’t always right, but silence never is

Wednesday, January 07, 2026
A waiter serves a customer at a hotel in Kigali.

When ‘sorry’ is not enough

Monday, January 05, 2026
Apex Protocol grows into a trusted name

How service experience helped Blaise Ishimwe create a protocol brand

Monday, January 05, 2026
In recruitment process, candidates are shortlisted, interviewed, assessed, and asked to share salary expectations.

The silence gap: When saying nothing says everything

Friday, December 26, 2025
Simba Supermarket has unveiled a wide range of festive-season offers across its outlets, combining significant discounts with enhanced entertainment experiences
Featured

Simba Supermarket rolls out festive-season offers, elevates gaming, cinema experiences

Wednesday, December 24, 2025
Karera is the author of Forsaken for a Sake
Rwanda

“It ends with me”: How Mireille Karera turned private wounds into a pan-African healing movement

Tuesday, December 16, 2025
A waiter serves a client at Portofino Hotel in Kigali. Photo Sam Ngendahimana

The service gap no one talks about: How can we expect excellence from staff who’ve never experienced it?

Friday, December 12, 2025