customer-experience

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "customer-experience" (1154 articles)
The MTN Anti-DDoS Solution, unveiled on Wednesday, November 5, marks the company’s latest move to strengthen Rwanda’s digital infrastructure against cyber threats.
Featured

MTN launches anti-DDoS solution to shield businesses from cyberattacks

Thursday, November 06, 2025
Delegates pose for a group photo at the 2025 African Subsidiaries Strategy Retreat, held in Kigali, Rwanda, on November 3.
Featured

Press release: Access Bank hosts 2025 African Subsidiaries Strategy Retreat in Kigali

Thursday, November 06, 2025
NCBA Managing Director Maurice Toroitich poses with some of the recognized customers at the event.
Featured

NCBA Rwanda launches new loan, insurance schemes to boost customer experience

Wednesday, November 05, 2025
The New Times
Featured

CanalBox launches festive season with free installation offer, new App

Thursday, October 30, 2025
Dan Gasangwa, Chief Marketing Officer at AOS during an interview in Kigali on October 16, 2025. Photos by Willy Mucyo
Featured

How AOS is championing secure, scalable datacenter services

Thursday, October 30, 2025
Equity Group Holdings Plc officials pose for a photo. The Group has announced its Q3 2025 results, showcasing a robust performance driven by strategic transformation and resilience. Courtesy
Featured

PRESS RELEASE: EQUITY GROUP ANNOUNCES STRONG Q3 2025 RESULTS, RECORDING A 32% GROWTH IN PROFIT AFTER TAX REFLECTING STRATEGIC TRANSFORMATION

Friday, October 31, 2025
Local enterprises operate in dynamic, youthful markets where consumers are aspirational, digitally active, and brand aware. Courtesy

Stand out to scale up: Mastering growth and differentiation

Wednesday, October 29, 2025
Idrissa Diop, Director of Compliance at the African Export-Import Bank (Afreximbank). Courtesy
Business

Banking compliance no longer about control, but advisory – Afreximbank’s Idrissa Diop

Tuesday, October 28, 2025
A hairdresser from Sudan who runs her business in Rwanda. Photo by Willy Mucyo

Can you handle the truth? Learning to love feedback before it’s too late

Monday, October 27, 2025
A waiter attends to a client at Portofino Hotel in Kigali. Photo by Sam Ngendahimana.

Service is everyone’s job: From the gate to the boardroom

Wednesday, October 22, 2025
Eric Rutabana, Equity Bank Rwanda’s Commercial Director, and Nenad Predrevac, Managing Director of Toyota Rwanda Ltd sign the agreement in Kigali on Monday, October 20. All photos by Craish BAHIZI
Featured

Equity Bank, Toyota Rwanda team up to ease vehicle ownership

Tuesday, October 21, 2025
No Image
play icon
Featured

Inside Rwanda’s growing car industry: Volkswagen’s local assembly plant

Friday, October 17, 2025