Customer-service

Do you have an idea for The New Times to cover? Submit it here!
Search Results for "Customer-service" (2572 articles)
Equity Bank's commitment to customer protection and financial stability was demonstrated by its swift provisioning for any potential shortfall, fully immunising its customers and operations without causing market destabilisation or erosion of public trust. Courtesy

How banks are pioneering 'first responders' in coordinated defence against cyber attacks

Wednesday, April 01, 2026
Hanlink Motors Rwanda, officially launched its new range of trucks and a modern showroom on March 27. Photos by Olivier Mugwiza
Featured

Hanlink Motors launches new trucks 'to power' Rwanda’s key industries

Wednesday, April 01, 2026
University of Technology and Arts of Byumba Vice Chancellor, Father Gilbert Munana and I&M Bank Rwanda CEO Benjamin Mutimura sign a new partnership on Wednesday March 25. Courtesy
Featured

I&M Bank teams up with UTAB to uplift campus life, students and teacher welfare

Saturday, March 28, 2026
A resident undergoes e-ndangamuntu registration process in Remera. The government will phase out current national identity cards by June 2027. Kellya Keza
Technology

Govt sets 2027 deadline for full shift to digital ID

Friday, March 27, 2026
I&M Bank headquarters in Nyarugenge District.
Featured

I&M Bank Rwanda records 24% net profit rise, assets reach Rwf1.1 trillion in 2025

Friday, March 27, 2026
The New Times

Rwanda’s youth are creating jobs – the next challenge is quality and formalisation

Wednesday, March 25, 2026
Teddy Nishimwe was among the selected people who got the capital. Numida provides short-term working capital to micro and small businesses across East Africa. Dan Gatsinzi
Featured

Numida enters Rwanda with fast, collateral-free loans to unlock SME growth

Wednesday, March 25, 2026
Kigali International Airport has been ranked the third best airport in Africa in the 2026 SKYTRAX World Airport Awards. Photo by Olivier Mugwiza
Infrastructure

Kigali International Airport ranks third best in Africa

Monday, March 23, 2026
Central Bank Governor Soraya Hakuziyaremye and her deputy Nick Barigye after presenting the Monetary Policy and Financial Stability Statement.Photo by Dan Gatsinzi
Crime

Digital fraud cases in financial sector drop 40% — BNR

Friday, March 20, 2026
Equity Group Managing Director and CEO Dr. James Mwangi speaks during the presentation of the bank results. Mwangi said the performance demonstrates the strength of the Group’s strategic transformation
Featured

PRESS RELEASE: Equity Group records historic results, with profit surging 55% to Kshs 75.5 billion

Wednesday, March 18, 2026
Neil Ni, Chief Strategy Officer of XTransfer, speaks to The New Times during the interview during the third edition of the Inclusive FinTech Forum (IFF) 2026 in Kigali on March 11. Courtesy
Featured

XTransfer targets Africa to fix costly cross-border payments for SMEs

Monday, March 16, 2026
Customers have lunch at Onomo Hotel in Kigali. Photo: Craish Bahizi.
Rwanda

Is dining out in Kigali becoming too expensive?

Thursday, March 12, 2026